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Hi! I recently discovered that my account accidently got merged with my mom's account now I can't get my account back I was at lvl 1247. Is there anyway I can get my account back?
Hi @Vaishnavi11 and welcome to our Community!
When a King account and Facebook account get merged or synced, you cannot separate them. The Facebook account over writes the King account and the King account is lost. The game is now completely saved on the player with the Facebook account.
The only solution for this is that the player that had the King account, creates and new King account with another email and then gets the game manually restored on that account.
Please reinstall the app on your device and create a new King account when opening the game.
After this, let me know the Game ID on the new King account and the level you were on and I will manually restore it. How to find your Game User ID on mobile devices and the Windows app check here.
@Vaishnavi11 what device are you playing on.
@Vaishnavi11 I have sent you some new Boosters, but please note that we can only compensate for purchased items.
Hi @jelly84 Please check here how to merge to two accounts:
@jelly84 just log out of king email account on tablet and log back in with your facebook account
I have my phone logged into my Facebook account and my tablet logged into my email. Is there a way to conjoin them? I believe they are both on the same levels
I'm sorry and thanks for the help this really means a lot❤️. Btw can I get my inventory back?
Hi @Vaishnavi11 ! I am here, but not online 24h 😉
I have restore the game now on your new account.
Heyy!! Are you still there? Please help me out with this.
Thank you so much for your reply❤️. My new ID is on email Game ID 11594982995 and username is Dolly sakariya. I was at lvl 1247.
(EDITED by CM - Unsupported language)
Can anyone please help me with this??
I'm playing on phone with email access
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what is happening to my tournament scoring and are there any fixes
£3.99 taken from my account on 12/11/25 and no bundle received Now want money back
Mera phale wala account open kiye open nahi ho rha h
I’m on level 18444 and can’t get passed because the liquorice swirls keep on just loading in the top right of the game board. Is there a bug??
Me han instalado el Windows 10 Home y he perdido mi progreso en Candy Cruhs, ya que el correo de recuperación era de Terra y ese servido ya no existe. Gracias
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
