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Account merged

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Vaishnavi11
Vaishnavi11 Posts: 8 Level 2
edited May 2020 in Support

Hi! I recently discovered that my account accidently got merged with my mom's account now I can't get my account back I was at lvl 1247. Is there anyway I can get my account back?

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  • Freddy_
    Freddy_ Posts: 68,477 Crushing Legend
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    @Vaishnavi11 what device are you playing on.

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
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    Hi @Vaishnavi11 and welcome to our Community!

    When a King account and Facebook account get merged or synced, you cannot separate them. The Facebook account over writes the King account and the King account is lost. The game is now completely saved on the player with the Facebook account.

    The only solution for this is that the player that had the King account, creates and new King account with another email and then gets the game manually restored on that account.

    Please reinstall the app on your device and create a new King account when opening the game.

    After this, let me know the Game ID on the new King account and the level you were on and I will manually restore it. How to find your Game User ID on mobile devices and the Windows app check here

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