Missing gold bars

Alexan297

I had 98 gold bars saved up, and then I entered the game, and it was down to 15. I re-entered the game again and it was down to 10. I am not spending my gold, I am a compulsive saver. Any way I can get it back? Very frustrated.

Freddy_

Info from one of the superstars

Sorry to hear that you lose your Gold Bars !! This King Community does not deal with the Purchase issues as the query includes your personal details!

Check also this useful page where you can see how to request a refund depending on the device you play on. 

If you play on mobile and want to contact Player Support, the best way then is to email directly from the game. 

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

Hope this will help you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/294936/missing-gold-bars

Hi @Alexan297 . Welcome to our Community

Please check this page

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase