The Windows10-app also is crashing @kiara_wael , it's not just Kindle Fire. Please fix this.
Have a nice day, and stay safe.
Same here. Yesterday I played Level 804. Today the Windows 10 App is behaving like the op described. The Splashscfeen disappears after some seconds
I tried all the suggestions as well, to no a avail. Please fix this, King. This is clearly not an individual issue.
I am having the same problem on my kindle! Working fine on iPhone and iPad!
In addition to trying all the suggested steps, I uninstalled both FB and Candy Crush Saga. This problem still persist. If you try to access the game from FB, it just buffer until I stop it. The game stopped loading right after your May 28th update.
Same issue here.
I have the same problem! I play on my Kindle Fire for the last 7 years and it's always been fine until March 28. I even went so far as to reset the Kindle to factory defaults and reload the game after all that, I'm still not able to fully open the game. I just get the orange screen with KING written across and then it closes after about 30 seconds. I emailed King and so far, no response. I hope they fix this soon. It has to be a bug on their end when they did an update.
I'm having the same problem on my Kindle. Any fix yet?
It is doubtful that any fixes will be released during the weekend. It seems that re-installation of the latest update doesn't work, so if you haven't uninstalled yet, don't! or all your saved inventory will be lost. Please wait for a new update on Amazon.
Is there any way to roll back or un-install the update?
You can do for Android but it is tricky if you want to save your boosters. Involves enabling developer settings on the tablet and using ADB which needs some scripting knowledge and a bit of tech savvy. Also involves using APK files which have no guarantee that they haven't been doctored as they don't come directly from Amazon's store. Then there is also no guarantee that the problem isn't in the saved data. It would be better to wait and see if the next update cures it.
I will wait for King to sort out.
I am having the same issue. This is now 3rd day ! Come on King, PLEASE help us out !!
Players in the Windows 10 app have also had the problem since the May 28 update. Unfortunately there are Whitsun Holidays. I hope King will fix it on Tuesday. The home office doesn't seem to work with King
Hi Boss 😊
I have also noticed a number of issues since the recent update.
I will make a list of problems and report it to our team.😊
Hey! Would you like to give us your opinion?