Welcome to the Candy Crush Saga Community
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Hi and Welcome to our Community
Please Check App Update > Log Out Game > Restart Device > Open Game & Log In.
If the problem is the same then you will find complete information HERE and of course tell your Game ID there.
The Real Crush feature is in the Test Group so we cannot say for sure that you will always find this feature.
The feature is slowly being given to a lot of players and I hope you find this feature again very soon.
Keep playing the game and Keep the game app up to date.
Thank you