I made a purchase just now I got over charged

shabmohd31

Hi

I just bought a bundle for 249INR and a piggy bank of 249INR, but I was charged on my card INR 747 extra 249 INR I was charged I want the refund!!

i have attached snapshot of my the message from my bank !!!!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/301065/i-made-a-purchase-just-now-i-got-over-charged

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased!! King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases 

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Crazy Cat Lad

Hi @shabmohd31 !

Please note that you made three purchases of 249 INR the same week and the charge is most likely those three in the same transaction, which are 747 INR.

Please note that Apple merges several purchases you made in all your games and apps in the same period into one big transaction instead of charging them separately.

Please log in to your Apple-ID and check the purchase history and the receipts. On the receipt you find all purchases from the same period that are charged at the same time from your account.

If there are errors, then contact Apple Support directly, but please first compare the total amount on your most recent receipt with that you have been charged.