I am having trouble connecting to the server

Elflaco

I can't acceso to My profile since yesterday. Can help me?

Freddy_

@Elflaco what device are you playing on

[Deleted User]

https://community.king.com/en/candy-crush-saga/discussion/301282/i-am-having-trouble-connecting-to-the-server

@Elflaco Heya! This is a problem that has been happening to a lot of people. You can uninstall the app then reinstall it. Your progress will still be there it won’t change but any boosters you had will go.

aijaziqbal

Welcome dear

Since the last update many players are complaining this issue regarding facebook. But we are sure team is working on it and in the next update it will be solved.

Be patient and stay safe.

Freddy_

@Elflaco please be aware if you reinstall on mobile device you will lose all stored boosters unless you can back up to a cloud

Freddy_

@Elflaco level progress and gold bars will be saved if you reinstall but not boosters if you are playing on a mobile device.

Freddy_

@Elflaco would try checking for game update, log out of game and restart your device. then log back in and see if anything improves. If not would try to back up all you phone data before reinstall

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/301282/i-am-having-trouble-connecting-to-the-server

Welcome back to the Friendly King Community's Candy Crush Saga forum.

I'll tell you to wait a while because a post about the problem has already been made from the community.

Check here.

https://community.king.com/en/candy-crush-saga/discussion/301050/shortcut-profile-pic-missing

Thank you.

Frozen80

https://community.king.com/en/candy-crush-saga/discussion/301282/i-am-having-trouble-connecting-to-the-server

Try to connect to your account ( via facebook or email) and also update your game . In my country we need vpn to access our profile

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/819346#Comment_819346

You tried to connect to Facebook while the game was already logged in to Kingdom, so you encountered this problem and you probably haven't synced Kingdom with Facebook.

By reinstalling the Game app you will now get the solution but you will lose all stored boosters.

😓

Freddy_

@Elflaco what device are you playing on

Elflaco

Motorola H7 plus móvil phone

[Deleted User]

https://community.king.com/en/candy-crush-saga/discussion/301282/i-am-having-trouble-connecting-to-the-server

@Elflaco Heya! This is a problem that has been happening to a lot of people. You can uninstall the app then reinstall it. Your progress will still be there it won’t change but any boosters you had will go.

aijaziqbal

Welcome dear

Since the last update many players are complaining this issue regarding facebook. But we are sure team is working on it and in the next update it will be solved.

Be patient and stay safe.

Elflaco

I will try to uninstall and reinstall and I will tell you

Freddy_

@Elflaco please be aware if you reinstall on mobile device you will lose all stored boosters unless you can back up to a cloud

Elflaco

was playing, I had one life left, I lost it when I thought I had no more, I have my full lives again, apparently it was when I disconnected from the server.

I guess my progress and the boosters I had should be saved

Freddy_

@Elflaco level progress and gold bars will be saved if you reinstall but not boosters if you are playing on a mobile device.

Elflaco

What would be the steps to follow then

Freddy_

@Elflaco would try checking for game update, log out of game and restart your device. then log back in and see if anything improves. If not would try to back up all you phone data before reinstall