Stuck on loading while trying to use gold bars, etc... Please suggest.

danv

Please advice

[Deleted User]

https://community.king.com/en/candy-crush-saga/discussion/301517/stuck-on-loading-while-trying-to-use-gold-bars-etc-please-suggest

@danv Heya! Welcome to the candy crush community! And this has been a problem for many people. It’s either a internet connection or problem with the app as they are doing improvements to it. @Lim @kiara_wael can you help with this?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/301517/stuck-on-loading-while-trying-to-use-gold-bars-etc-please-suggest

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

Thank you.

Thanks @Trish24

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/301517/stuck-on-loading-while-trying-to-use-gold-bars-etc-please-suggest

Thanks for your tagging me! @Trish24 😊

Hello! @danv 👋

Welcome to Sweet King Community! 👑

How about you make sure to switch on strong Internet Connection is working that I hope you can use gold bars and others. 😊

If you switch on strong Internet Connection completed but it's not worked, don't worry about these problem! How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug? (I hope it's solved that nothing this happens. 🤔) 

So what device are you playing on this game has these problem? (Click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps! 😉) 

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered and your current level is saved but all of the boosters have lost and some events will be reset or gone when you save your progress completed with Facebook or King.Com. 

Have a nice and safety day! 😊

aijaziqbal

Hi @danv .

I hope u got ur answer.

Keep playing and stay safe.