New episode cannot be unlocked

Andrea81

Hello, my game ID on King.com is 3613210093

I have, as before, the problem that the new episode cannot be unlocked. The last time, before level 186, it was almost 3 months and was not automatically activated. Now before level 201 I have the same problem again. Asking for friends doesn't work. How can this be fixed?

Crazy Cat Lad

Hi @Andrea81 !

I have moved you to the next episode now in your game on King.com!

aijaziqbal

Welcome to the community dear.

I think its a slow internet or update issue. However i will recommend this to one of our superstar @Sukanta_Biswas To further look into this matter.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/301673/new-episode-cannot-be-unlocked

Your episode will be unlocked tomorrow😊

Thank you @aijaziqbal 😍

Crazy Cat Lad

Hi @Andrea81 !

I have moved you to the next episode now in your game on King.com!

Essay

I have the same issue on Candy Crush Saga I am stuck on level 440. My so-called 'friends' never seem to respond to my requests for help. My User ID is ESS. Any help would be appreciated.

Freddy_

@Essay Hi and welcome. You need your game ID not your user name. See post below for help getting your game ID

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/comment/927483#Comment_927483

Hopefully our Community Manager can manually unlock the next level for you.

Crazy Cat Lad

Hi @Essay and welcome to our Community!

I can help you out, but will need your Game ID to be able to find your game.

Essay

Hi I can not find my User ID - I have tried the various options in the link above but none give me My Profile

Freddy_

@Essay Hi, go to your log out screen and above your avatar you will see a king sign. Double click it it will display your ID in numbers

Essay

When I press the King (Crown) sign all it does is show me the various games and my status in those games - what I have done. Log out screen? I just press the X to close the game (on the internet down).