Won't connect to app store

lissalee

While I am playing, if I run out of moves, my account will not connect so I can use my gold to get extra moves or spin for extra moves. I even tried uninstalling and reinstalling the game, which then resulted in me losing all my saved boosters 😫. Really annoying, please help. Playing on Google pixel 4 and this has only been a problem since I got this phone a few months ago.

Freddy_

@Lisalee this is an ongoing issue

The tech team know of this issue and the cause and are working on it

How to solve this is still to be figured out. Therefore we have no time frame for the fix. Please stay tuned and keep the app up to date to get all fixes as soon as they are released.

Thanks for your patience!

Yueyue

Oh... Is your internet OK?

Or is your account the culprit?

Either way, be happy to let us know ;)

lissalee

I am running on data. Internet should not be a problem. I can connect to everything else on every other app.

lissalee

Screenshot_20200615-205348.png

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Spieler_8675309

Welcome, newcomer; but deleting the game is a no-no if you expected to keep the boosters.

You've got the same problem other players are experiencing here, so a moderator should give updates on the resolution (whenever that is); stay tuned...

aijaziqbal

Hi and welcome @lissalee .

I am sorry that u r facing this problem. I hope it can be resolved without uninstalling and reinstalling. But if u do so u will lose all ur boosters. So wait for sometimes try to update ur device game with fast internet may be it is solved. Otherwise u have to uninstall and re install.

marusa

I can’t connect to the apple store! My spin wheel doesn’t work!

Spieler_8675309

quote:

I can’t connect to the Apple Store!

My spin wheel doesn’t work!

Welcome, newcomer; you don't need the App Store if you've got the current version of the game already downloaded.

But look a few replies above, the moderator will give any updates in that other thread...

Freddy_

@Lisalee this is an ongoing issue

The tech team know of this issue and the cause and are working on it

How to solve this is still to be figured out. Therefore we have no time frame for the fix. Please stay tuned and keep the app up to date to get all fixes as soon as they are released.

Thanks for your patience!

marusa

I have the same problem as lisalee!!

Spieler_8675309

quote:

I have the same problem as @lissalee!

Again, see the replies above; & you must wait...

Hafjall

Same problem here for 2 weeks now... Please fix ASAP....

Can't connect, hope i will not be sendt back in the colorbomb race because i cant connect anymore (i have been on the Ice planet for over a year now....)

Is level 108, and is playing game 4400 at the moment.. Progress is slow, when i cant get boosters, and cant spin the wheel for ekstra 5 moves

It's my only app that have network issues, every other app works fine on my phone. Tried to install it on my PC but the problem is the same there. All internet works fine, just not from your app....

marusa

I still cannot connect. It is very disapoonting. I have not received help to solve it yet.

Loveth_NP

https://community.king.com/en/candy-crush-saga/discussion/302465/wont-connect-to-app-store

Hi @lissalee a warm welcome . Sorry about this but sure it’s a malfunction or a network issue . Kindly make good use of the helpful hint the experts have dropped here for you already . Best of luck and enjoy crushing 🥂🍭

glynn0207

I am unable to connect to the store either. Whether I am on wifi or data (I've tried 3 separate locations) I have a galaxy A8 I believe that it may in fact be the games servers not everyone's phone

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/880828#Comment_880828

Such a problem has been found in the game and the problem is under investigation. The studio is trying to fix this problem but we have no information at this time as to when the problem will be fixed.😔

You can also check this steps.

Log out game - Reset App Store - Restart your device - Check app update - Open game - Log in.