Assistance with new device retaining current level (7165)

khones471

I have repeatedly deleted and reinstalled the Candy Crush app on my new device but am unable to get the new device/reinstalled app to retrieve my current status. I have tried going through my email and going through Facebook, deleting the app in between but only get to level 6603, not 7165. I spend a lot of money playing your game and am very frustrated. It’s irritating not to get the cache of boosters I have tallied up, but I understand that isn’t allowed when you get new devices.

Please assist me with getting my new device to the level I have attained.

Mary_Kay

@Crazy Cat Lad should be able to help you. I've tagged him for you.

wykoon

Hi @khones471

Have you tried looking up in the FAQ here?

https://community.king.com/en/home/kb/articles/461-why-is-my-progress-different-on-2-different-devices

Hope this helps. If it doesn't, please email to Customer Support. They will reply you but not immediate. Thank you for your patience.

Enjoy your day and happy candy crushing!😊

Freddy_

@khones471 Post your game ID on here and i will pass you details on to our CM. he may be able to manually restore your levels. You will have to be patient though as he will only answer in his working hours. Thanks

Crazy Cat Lad

Hi @khones471 and welcome to our Community!

With the Game ID I can find your game in our system and look into this.

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.