Fantastic 5 timer stuck for weeks

Cece322

My Fantastic 5 timer has been stuck at 00:00 for several weeks. I've gone through every single troubleshooting step possible: logging out and back into Facebook, clearing cache, restartingnl device, making sure I have the latest version, etc. I thought maybe I'd get the custom team option eventually and that would fix it, but I never received that update either. Meanwhile, I'm missing out on lots of rewards and boosters. Is there any way to fix this? Thank you in advance!

Freddy_

@Cece322 Hi and welcome, seems like you have tried all the trouble shooting tips. can you log into another device and see if your fantastic 5 works on this or is the same.

What device are you using to play the game.

Thank you

aijaziqbal

Hi @Cece322 .

Very warm welcome to u in the community.

F5 is a test feature and awarded to a selected number of test players. So there can be 2 problems.

Either it is out coz of a temporary problem.

Or u may no longer be a member of that selected group any more.

But u should be hopeful that it might come back to u any time. Plz. Check more details as below link.

https://community.king.com/en/candy-crush-saga/kb/articles/314-update-fantastic-five-countdown-timer

Wish u best of luck.

wykoon

https://community.king.com/en/candy-crush-saga/discussion/304782/fantastic-5-timer-stuck-for-weeks

Hi there CeCe, check out the additional article below to ensure you have done all the updating steps required..

https://community.king.com/en/candy-crush-saga/kb/articles/167-update-fantastic-five-has-had-an-upgrade

Hope the solutions here are helpful to you. Let us know the outcome 😊🙏🏻🍭

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/304782/fantastic-5-timer-stuck-for-weeks

Please let me know your game ID then I will report your problem to my team and send me a screenshot.

Thank you.

Cece322

Thank you for your replies, everyone. To answer the questions that have been asked:

- I am playing on a Samsung S10. I will see if I can borrow a family member's device to log in to see if I can get it to work there.

- My version of the game is the newest in the Google Play store, which is 1.180.0.1

- My player ID is 1554392241

I've attached a screen shot of the faulty timer.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/889537#Comment_889537

Thank you.

Crazy Cat Lad

Hi @Cece322 !

Have you tried reinstalling the app?

Cece322

I'm afraid of losing all my boosters if I reinstall. 😔 So, I'm reluctant to do that.

Crazy Cat Lad

If nothing else helps, then that's the final solution to fix issues I'm afraid.

Any purchased Boosters can be restored after the reinstall.