I have not received my F5 rewards.

chilanda

Our team did the7000 race and we have not received boosters.some of the members have left in frustration and joined other groups.we finnished the race on Friday but nothing is happening.

Please consider

Spinnifix

Hello and welcome to our beautiful community

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

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If you reply to the automatic email, please cancel and send again after 3 days if you do not receive a reply. Good luck Please with pictures and your ID number.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/304926/i-have-not-received-my-f5-rewards

Hi @chilanda . Welcome to our Community

 All you can do is contact customer support from your game or by the contact us at bottom of page and explain your issue. you will need your game ID

For more detail about F5

https://community.king.com/en/candy-crush-saga/discussion/288007/fantastic-five-custom-team-feature-information

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/304926/i-have-not-received-my-f5-rewards

You will be rewarded when your team completes the target of 7000 points. According to your screenshot, I can see that 5365 points have been collected, which means your team has to collect another 1635 points.

This is a graphics problem which is why you can see that your team has already collected 7000 points.

aijaziqbal

Hi @chilanda .

We warmly welcome u to the wonderful king community.

Very sorry to inform u that u will not get this reward as u have still not reached to the target of 7000 points. Its a graphic error and already reported but still not fixed.

However if u add the scores of all the members in ur team u will see that it is not reaching the target 7000.

So sorry. Try to get more points.

Wish u good luck.