I used 10 bars to continue a level on 2 occasions but the level closed anyway. I'm owed 20 gold bars

lana1962

I used 10 bars to continue a level on 2 occasions but the level closed anyway. I'm owed 20 gold bars as of right Now.

Freddy_

@lana1962 Hi and welcome, the community does not deal with purchases or gold bar issues. Please contact customer support for your game or by the contact us at bottom of page ( you will need your game ID for this ). explain your problem and they maybe able to help with your problem

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/305435/i-used-10-bars-to-continue-a-level-on-2-occasions-but-the-level-closed-anyway-im-owed-20-gold-bars

Hi @lana1962 . Welcome to our Community

 Please report this to our Player Support Team here

aijaziqbal

Hi @lana1962 .

We warmly welcome u to our adorable king community.

Very sorry to inform u that community dont deal with purchase or purchase related issues. U need to directly contact the support.

Check this link and i hope ur natter will be resolved quickly.

https://soporto.king.com/support

wykoon

https://community.king.com/en/candy-crush-saga/discussion/305435/i-used-10-bars-to-continue-a-level-on-2-occasions-but-the-level-closed-anyway-im-owed-20-gold-bars

Hi there Lana and good day to you.

Please note that if you manage to continue playing with 5 extra moves after you used 10 gold bars on each occasion but you still end up not passing the level, I think most probably you can't get back your gold. That occurred to me before because I thought I can't complete that level with 5 extra moves with 10 gold bars but I was wrong 😅😅😅

Nevertheless, do proceed to contact our player support as per the link given above.

Thank you 😊🍭

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/305435/i-used-10-bars-to-continue-a-level-on-2-occasions-but-the-level-closed-anyway-im-owed-20-gold-bars

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

The main cause of your problem is app crashing and check out some troubleshooting steps here to fix the problem.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.