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Can I retreve My lost levels?
thomasconti
Posts: 1
Level 1
in Support
Recently I tried to save my candy crush progress on my old phone to transfer to my new phone but I must have done something wrong as I have lost all my progress. I remember maybe last year I saved my progress onto a Facebook account as this isn't the first time I've transferred progress from phone to phone but the problem is I can't find the Facebook account anywhere, it hasn't been deleted but I have lost the email address and password to that account. Is there anyway the lost progress could be found? I've put in many many hours into candy crush and would hate to loose all of my progress and gold bars thank you.
Best Answer
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@thomasconti If you cannot get access to your old account with tips from above. Create a new account and post your game ID and the level you were on and will pass on to the CM. He maybe able to help you restore your level manually, but if he can you will only get level, no gold bars or boosters, scores etc..
hope this helps
Answers
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Welcome to the King Community !
Try to contact King Support. They can restore your game. I have attached a link to you.
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@thomasconti If you cannot get access to your old account with tips from above. Create a new account and post your game ID and the level you were on and will pass on to the CM. He maybe able to help you restore your level manually, but if he can you will only get level, no gold bars or boosters, scores etc..
hope this helps
