I have again just bought another 10 coins to play on but then it just freezes takes my coins and doe

Shazmart

I have again just bought another 10 coins to play on but then it just freezes takes my coins and does not give me my extra moves getting a bit fed up with these rip offs I’ve already sent you a notice that it has done this several time I’m sure I’ve lost 50 coins by now this is not fair and I want my money refunded back into my bank account

Sweetice

Hello and Welcome here! Glad you're here!

  Sorry for the problem that happened, I don't think I can fix that so I will report this and tag dear friend @Sukanta_Biswas to help you with the problem.

Thanks....keep crushing!❤

Loveth_NP

https://community.king.com/en/candy-crush-saga/discussion/305842/i-have-again-just-bought-another-10-coins-to-play-on-but-then-it-just-freezes-takes-my-coins-and-doe

Hi and a very warm welcome to you @Shazmart . I will help you tag some of the experts to give you their kind assistance.

@kiara_wael @Freddy_Falkner @Spinnifix

Best of luck and enjoy crushing 🍭🥂

aijaziqbal

Hi @Shazmart .

We warmly welcome u to our adorable king community.

But we are sorry to inform u that community dont deal with purchase or purchase related issue.

U have to contact directly from ur game to support. They have ur entire purchase history with them. And u will get an immediate reaction from them.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Thanks.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/305842/i-have-again-just-bought-another-10-coins-to-play-on-but-then-it-just-freezes-takes-my-coins-and-doe

Hi @Shazmart . Welcome to our Community

You can find all info about refunds and broken purchases 👇️

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Sukanta_Biswas

Hi @shazmart

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

If you have any problems with the purchase and want to get a refund, you need to follow the link given below because our community does not handle anything related to the purchase.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.