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11762533537
11762533537 Posts: 3

Level 1

I just switched phones and have lost all my gold bars. Is there a way to get them back?

Best Answer

  • Freddy_
    Freddy_ Posts: 68,477
    edited July 2020 Answer ✓

    @11762533537 Hi and welcome, thats a strange one as change of phone would loose boosters and lives, but you would keep your level and gold bars. You will need to contact customer support from your game and explain your issue and they should resolve this for you. As the community does not deal with purchase or gold bar issues

    Hope this helps

Answers

  • Freddy_
    Freddy_ Posts: 68,477
    edited July 2020 Answer ✓

    @11762533537 Hi and welcome, thats a strange one as change of phone would loose boosters and lives, but you would keep your level and gold bars. You will need to contact customer support from your game and explain your issue and they should resolve this for you. As the community does not deal with purchase or gold bar issues

    Hope this helps

  • aijaziqbal
    aijaziqbal Posts: 8,884

    hi dear @11762533537 .

    We warmly welcom you to our adorable king community.

    very sorry for your loss of gold bars. but it should recover plz. follow the below link and see if it helps.

    normally when you change device or reinstall the game application you only lose boosters but Gold bars and your progress is restored. but if you have lost only your gold bars and not the progress then i am sorry to inform you that you have to contact support directly from your game. as this matter related to purchase and we in the community dont deal with purchase or purchase related issues.

    i hope they will take an immediate and quick action in your favor.


  • kiara_wael
    kiara_wael Posts: 158,188

    Hi and Welcome to our Community

    Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.

    Please read links bellow about lose booster!


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