accidentally purchasing

julieann666

I lost $16 because of accidentally purchasing gold bars and boosters. If like to know why it is the game will ask 2-3 if we're sure we want to quit. Yet, we accidentally hit the purchase button and NEVER get asked for confirmation. I spend quite a bit few times a week, on 4 Candy Crush games. Not anymore though.Especially not receiving items I purchased. Thanks for your time.

Crazy Cat Lad

Hi @julieann666 and welcome to our Community!

Before a purchase can be made you will need to request it and also confirm it by entering your pin or password to your Apple-ID, Google Play, Microsoft or Amazon account.

If you have deactivated purchase confirmation on your account and device, then please enable it again so all purchases need to be confirmed.

Since all purchases are handled and made through Apple, Google, Microsoft or Amazon, please check with them how to add purchase confirmation for your in-app purchases.

Freddy_

@julieann666 Hi and welcome. Sorry to here you have had a problem with your purchase, unfortunately we do not deal with purchases in the community as it contains your personnel details

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively use the contact us at bottom of page ( you will need you game ID for this )

Also can you please edit your email out as it is your personnel information and you may get unwanted messages

Thank you