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Candy crush accidentally deleted from mobile

Archana88
Archana88 Posts: 3

Level 1

My daughter accidentally deleted my candy crush from my mobile. I reinstalled the app and connected with my Facebook account. I revived the level where I left (currently I am on level 7460) but lost all the powers and game at this level cannot be completed without powers. Please let me know how I can revive my powers.


Answers

  • kiara_wael
    kiara_wael Posts: 157,659

    Hi @Archana88 . Welcome to our Community

    Sorry that happen to you

    Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.

    Please read links bellow about lose booster!

    Or please report this to our Player Support Team here

  • Fakhruddin-2
    Fakhruddin-2 Posts: 191

    This is the complainant of thousands of players and king has done nothing because they know if such things happens players will be forced to buy boosters and their revenue will increase. They can easily link with Facebook or king.com while everything is linked. They should link boosters with Facebook because hardly 2% players will be playing without internet now internet is everywhere. Please listen to the plea of players and link it with Facebook.

  • aijaziqbal
    aijaziqbal Posts: 8,884

    Hi dear welcome to the community, very sorry to hear about your losd of boosters. But unfortunately the boosters are stored on the device and not in the game so that we can use them even if we are playing offline. Thats the reason whenever we change our device or reinstall the game we are bound to lose all the boosters and lives. And it is not recoverable. Only if you have purchased any booaters please contact directly support from your game. They have your purchase history and you might get them refunded.

  • tratelqalam
    tratelqalam Posts: 2,615

    Link the game to Facebook or the king's account to return to your level. As for the lost reinforcements, they are stored on the device’s memory. When you delete the game from your device, you lose it forever or try with the support center to help you

Hey! Would you like to give us your opinion?