Level 4397 - getting in touch with King. Is it even possible?

123vivo · August 2020

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Updated phone✅

updated app ✅

turned phone off and on after logging out ✅

deleted app and reinstalled ✅

it’s happening on my fire and iPhone

level seemed ok last night for about ten mins and then I get this again every time I hit just one yellow.

king keep asking me to read community posts or help articles - do they ever actually help for an actual problem?!

Freddy_ · August 2020

@123vivo Hi, As its the weekend it may be tomorrow you get a reply normally you will get a ticket number first then they will reply in around 3 days. It has been a little longer due to the covid situation. apologies but hope you get it resolved soon. Also we have had no other reports of this seems your the only one since the fix

123vivo · August 2020

Thanks - to my latest query I just got a generic ‘ask in the community’ email. Should I have got a ticket number do you think?

thanks

Freddy_ · August 2020

@123vivo Hi yes may need to select a different topic when asking the question. one that does not direct you back to here.

Mumbai_Indian · August 2020

Facing the same issue.

123vivo · August 2020

@Mumbai_Indian sorry you’re having the same problem. I’m glad it’s not just me tho

123vivo · August 2020

@Freddy_Falkner thank you... I think I’ve tried three already 😢 will have another go

cheers for the advice

emslan · August 2020

Hi!

Same problem 😒

emslan · August 2020

Hi!

Same problem 😒

chefmonique · August 2020

I'm having the same issue !! Lost my #1 ranking, can't earn my boosters and loosing at 15-16 hours of the 48 hour package I bought to play with !!

tratelqalam · August 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/982085#Comment_982085

Technical problems in the game do not end because of the large number of modifications and updates Try to update your game

chefmonique · August 2020

I did everything but uninstall and reinstall!! I didn't want to lose all of my saved up boosters (over 100 boosters saved)...but got up this morning and it is magically working now ! Just cleared the level on 2nd try ! Now to get credit for the 2 day chest that I bought ! I lost at least 15 hours of my purchase not being able to move ahead !!