I'm not getting my boosters after I have earned them and I don't know who to ask.

andifriman · August 2020

I just collected my 6 daily stickers. I claimed my prize but this time I didn't get my boosters because I don't have any lollipop hammers and I'm short the Bomb and the thing that looks like a pink disc. My game is candy crush saga. I was shocked and mad to see all the zeros on my boosters. This isn't the first time this has happened to me. I looked at my board and all my boosters had 0 under them. What's happening? I need my boosters to play my game. My husband had a stroke, he's bedridden in a hospital bed and this game is all I have to do all day. Thanks for any help you can give me. Andi Friman

andifriman@gmail.com.

pearl_chetna · August 2020

Hii... @andifriman Welcome here 🎉🎉

I tag @Spinnifix for your help.

aijaziqbal · August 2020

https://community.king.com/en/candy-crush-saga/discussion/308510/im-not-getting-my-boosters-after-i-have-earned-them-and-i-dont-know-who-to-ask

Hi and welcome to the community.

First of all i would request you to remove your email Id from the post as it is a public forum and you surely dont want unwanted emails.

Secondly about the boosters unfortunately community can not help you but we can guide you to the correct forum. So please you have to directly contact the player support from your game or contact them through this link.

https://soporto.king.com/contact

You may also need your user ID for this.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

kavidina · August 2020

https://community.king.com/en/candy-crush-saga/discussion/308510/im-not-getting-my-boosters-after-i-have-earned-them-and-i-dont-know-who-to-ask

Hii welcome to d king community

Plz. Logout ur game, update game application, clear cache but becareful about game data, and log back in. I hope it is temporary problem and it will go back to u.

Or else u can contact customer support from ur game.

kiara_wael · August 2020

https://community.king.com/en/candy-crush-saga/discussion/308510/im-not-getting-my-boosters-after-i-have-earned-them-and-i-dont-know-who-to-ask

Hi and Welcome to our Community

Please report this to our Player Support Team here

Thank you

Spinnifix · August 2020

Hello and welcome to our beautiful community

@andifriman

I would like to help you. That's why I'm giving you these steps !!

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

https://soporto.king.com/contact

If you're in the Help Center, please check the price not received or booster not received! Please enter it as a subtopic. Please also include your ID number: You can see it in your profile on the orange King symbol when you click on it. When you send the email, keep the sent email. If you don't get an answer after 3 days, resend this email.

Good luck

@pearl_chetna Thanks🤗💓