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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Game issues
mrkrichmond02
Posts: 1 Newbie
in Support
I have been having trouble with the game on my Kindle fire. The game tries to load and then closes or when I win a bonus the game closes before I receive the reward. The game closes now after every round whether I win or not. Some times it will use a life and close before the game starts. I saved the game, unistalled and reinstalled and I have the same issue. I finally bought gold coins to get past a level that I have been stuck on for weeks. Any suggestions?
Answers
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Hi and welcome to the community.
Here are a few steps that can improve your gaming experience:
a. Please close all apps and restart the device
b. Please check for any updates for your device and apps in the Amazon Appstore.
c. Clear the cache frequently using this sequence: Menu => Choose Settings => Scroll down to and tap on Clear All Cookie Data.
Please feedback us if the problem still not solved.
