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Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
game reverted back to an old board
Answers
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Hi dear welcome to our community
Are you logged in your game with facebook or king account? If yes
If you've been playing and progressing through levels, but are not able to pick up where you left off, it's possible you've not connected to your player profile.
Your progress in the game is saved only in the device that you play on, unless you link your game to an account. If you remove and re-add the game, switch devices or get a second device without a linked account, you will lose your progress.
Using a King or Facebook profile is the best way to save your progress across devices. Here's how:
- On your original game/device, make sure you create and save a King profile by following the option in the settings of the game you're playing. Alternatively, use the Facebook connection option in the game to link to your Facebook profile.
- If you share your device with someone else, make sure when connecting to Facebook that it's your own profile!
- Once your progress is saved, you can pick up your progress on another device. Just connect to your King account or Facebook (again, remember to make sure it's the same Facebook profile so you can get that progress back!) and you can keep on playing!
This should get you back in the game. If you have tried all the above and are still having issues, here are more things you can try:
- Force close the game and any other apps that are running in the background on your device.
- Check for any updates to your device's software and the game itself. Out of date software is the main reason for the majority of technical issues. Make sure your device and game are in the latest version possible.
- After installing any updates, turn your device off and leave it switched off for at least 10 seconds before restarting it.
- If you are having issues syncing the game to Facebook, go to settings on your personal Facebook account and try removing your game from your applications. Try deleting the Facebook app from your device and re-installing to kick-start the sync process.
Once you have done this, try logging in to your game again and connect to Facebook normally.
If you make sure you follow all of these steps, you won't have any problems. If it's still not working, carefully read through the steps again and make sure you try them all.
Now you're back in the game, have fun!
Please Read this also 👇
hope this helps
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@slodi47 Hi and welcome, Are you playing via an internet browser, If you are you will need to clear the cache / history and restart your device. Then when you log back in if the old board shows back up just press refresh until the new board comes up and you current level. For some reason every now and again when i play on Facebook game i get the old board show up but normally refreshing the page does the trick
Hope this helps
