Sorry to hear that you have not received the items that were purchased.ย King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchasesย
@skhough51 Hi and welcome i hope the information provided above helps you but can you also please edit your email from the post above as this is your personnel information. just click on cog wheel and edit
Understood that you've tried several times to purchase Summer Special package because you didn't receive it instantly.
Please be informed that sometime the items purchased may take time to be credited in your inventory i.e. 1-2 days. If you want to keep all the booster that you've bought with $127.59, then please log out from your game, restart your device, and log back in. This will refresh the page for the items purchased in your game.
However, if you only wish to keep the first purchased items, please report the issue to the payment service provider i.e. iTunes, Google Play etc.
Though the purchase was made through King game, the payment is processed by the Apple iTunes Store/Google Play etc. Therefore you should contact them directly to report the accidental purchase and request a refund. Open the purchase email confirmation from Apple/Google etc. and tap the 'Report a problem' link, where applicable, in the email to begin the refund request process.
If you don't have the email in your inbox, just visit your iTunes/Gmail account and tap 'Report a problem' next to the item in your purchase history.
Please also take a moment to secure your device against accidental purchases, so you donโt have any more sudden surprises.
Let us know if you need other help. Thank you and hope your issue can be resolved soon ๐
Do you have any issue with the game? ๐ Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)๐ฏ
You can ask a question here or email Player Support directly from the game's Settings and Help Center.
If the issue is regarding a credit card or any payment details, then you will need to contact the company that handles all in-app purchases on your device, e.g. Apple if you play on iPhone and use your Apple-ID for purchases, Google for any questions about your Google Play account etc.
Answers
Hi and Welcome to our Community
Sorry to hear that you have not received the items that were purchased.ย King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchasesย
- Report
0 · Helpful Woah! Sweet Love Haha@skhough51 Hi and welcome i hope the information provided above helps you but can you also please edit your email from the post above as this is your personnel information. just click on cog wheel and edit
Thank You
A guide to help you locate the different areas in the community!ย
International Cornerย ย FR / ย ESย /ย ย DEย
- Report
0 · Helpful Woah! Sweet Love HahaHi there @skhough51 and good day to you.
Understood that you've tried several times to purchase Summer Special package because you didn't receive it instantly.
Please be informed that sometime the items purchased may take time to be credited in your inventory i.e. 1-2 days. If you want to keep all the booster that you've bought with $127.59, then please log out from your game, restart your device, and log back in. This will refresh the page for the items purchased in your game.
However, if you only wish to keep the first purchased items, please report the issue to the payment service provider i.e. iTunes, Google Play etc.
Though the purchase was made through King game, the payment is processed by the Apple iTunes Store/Google Play etc. Therefore you should contact them directly to report the accidental purchase and request a refund. Open the purchase email confirmation from Apple/Google etc. and tap the 'Report a problem' link, where applicable, in the email to begin the refund request process.
If you don't have the email in your inbox, just visit your iTunes/Gmail account and tap 'Report a problem' next to the item in your purchase history.
Please also take a moment to secure your device against accidental purchases, so you donโt have any more sudden surprises.
Let us know if you need other help. Thank you and hope your issue can be resolved soon ๐
New to this Community? ๐คHere's a guide to help you ๐งญ
Do you have any issue with the game? ๐ Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)๐ฏ
For German, French and Spanish speakers, head to our International Corner ๐
Just Play. Have fun. Enjoy the Game ๐ฎ
- Report
0 · Helpful Woah! Sweet Love HahaHi dear i hope That information which is mentioned upper post are helpful to you.
To Add More Features in F5 Team Visit HERE
to Add More Boosters In Friends Game Please Visit HERE โโ
to link Community Badges direct with discussion page Visit HERE โโ
to Know More About 7 Please Visit Here
Being Unique is Better Than Being Perfect. (โโโ)
Being Alone is Better Than Being Suspect. (เน_เน)
Be Safe And Enjoy ๐ ----- Have Fun ๐๐
PLEASE REMEMBER TO REACT ๐๐
- Report
0 · Helpful Woah! Sweet Love HahaSorry for your problem but welcome to the community. I hope you have found the help you need.
Wash your hands. Wear your mask. Stay safe.
- Report
0 · Helpful Woah! Sweet Love HahaHi @skhough51 and welcome to our Community!
You can ask a question here or email Player Support directly from the game's Settings and Help Center.
If the issue is regarding a credit card or any payment details, then you will need to contact the company that handles all in-app purchases on your device, e.g. Apple if you play on iPhone and use your Apple-ID for purchases, Google for any questions about your Google Play account etc.
๐ฌ Play Candy Crush Friends Saga ๐ท Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love Haha