How do you get in touch when you have a real problem

skhough51

If you are trying to get help with a problem like a credit card issue, how do you get in touch.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/309886/i-bought-the-summer-special-on-candy-crush-in-fact-i-tried-to-buy-it-3-times

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases 

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Freddy_

@skhough51 Hi and welcome i hope the information provided above helps you but can you also please edit your email from the post above as this is your personnel information. just click on cog wheel and edit

Thank You

wykoon

Hi there @skhough51 and good day to you.

Understood that you've tried several times to purchase Summer Special package because you didn't receive it instantly.

Please be informed that sometime the items purchased may take time to be credited in your inventory i.e. 1-2 days. If you want to keep all the booster that you've bought with $127.59, then please log out from your game, restart your device, and log back in. This will refresh the page for the items purchased in your game.

However, if you only wish to keep the first purchased items, please report the issue to the payment service provider i.e. iTunes, Google Play etc.

Though the purchase was made through King game, the payment is processed by the Apple iTunes Store/Google Play etc. Therefore you should contact them directly to report the accidental purchase and request a refund. Open the purchase email confirmation from Apple/Google etc. and tap the 'Report a problem' link, where applicable, in the email to begin the refund request process.

If you don't have the email in your inbox, just visit your iTunes/Gmail account and tap 'Report a problem' next to the item in your purchase history.

Please also take a moment to secure your device against accidental purchases, so you don’t have any more sudden surprises.

Let us know if you need other help. Thank you and hope your issue can be resolved soon 😊

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/309886/how-do-you-get-in-touch-when-you-have-a-real-problem

Hi dear i hope That information which is mentioned upper post are helpful to you.

Mary_Kay

Sorry for your problem but welcome to the community. I hope you have found the help you need.

Crazy Cat Lad

Hi @skhough51 and welcome to our Community!

You can ask a question here or email Player Support directly from the game's Settings and Help Center.

If the issue is regarding a credit card or any payment details, then you will need to contact the company that handles all in-app purchases on your device, e.g. Apple if you play on iPhone and use your Apple-ID for purchases, Google for any questions about your Google Play account etc.