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auntiehenrie
Posts: 6
Level 2
in Support
Is there a problem with Candy Crush connecting with the Internet. I have no problem with Facebook, online searches, or other games
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Best Answer
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@auntiehenrie Hi and welcome, Please check for a game up dste and log out and restart your device then log back in
If playing via an internet browser also clear the cache / history. see if this helps with your connection issue
Hope this helps
5
Answers
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Hi and welcome to the community.
Very sorry you are facing any such problems. But can you please explain little more what type of problem you are facing. Kindly check below link if your problem is like this.
Please feedback us.
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Hi dear welcome to our community
sorry for the inconvenience
Please say what errors message appears in the game. please Post An screenshot for more clearance.
Also try this 👇
Please Clean cache files of your device, Reboot the device and try to connect after some time .
Please Read this 👇
Hope this helps have fun
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When I click on Select in the Chocolate Box, I get a The server could not be contacted message; I cannot up date my profile image either.
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@auntiehenrie Hi and welcome, Please check for a game up dste and log out and restart your device then log back in
If playing via an internet browser also clear the cache / history. see if this helps with your connection issue
Hope this helps
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Freddy_Falkner, thank you. There were no updates, but when I played from the Microsoft Store, all worked. I can even see my profile. Thanks again.
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@auntiehenrie Your welcome, glad your games back up and running and happy crushing
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Happy crushing 🎉🎉
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