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Level 1
Hi and Welcome to our Community
I understand that you all miss the free spin once and while in the Extra Moves Wheel.
The Extra Moves Wheel as all extra features or bonuses in the game may not always be available or can be found in the same version as previously.
Therefore you may not have the wheel available at times or no free spins are possible.
We thank for all feedback on this and understand that you miss the free spins. We have passed on your feedback to the Game Team!
For more detail Info
Hi there @monicanesser and good day to you.
Understood that you have spent a lot in buying boosters and moves in your game and the "extra move" wheel is no longer available in your app.
Aside from the article shared by Ms Kiara, you may want to try logging out from your game, disconnect your device from internet, wait for at least 10 sec or more, reconnect your device to internet, log in to your game and play a level. See if the feature will re-appear. It may take several troubleshoots for it to re-appear. If you didn't see any after several times of troubleshooting, then it is confirmed that it has been removed from your app.
But don't be despair, some new event/feature may have already been introduced to you. Some feature is taken off and may or may not be replaced with another new feature to ensure player enjoy the game at optimum performance.
So just continue playing and hopefully, the "extra move" wheel will be re-introduced back to you soon.
Let us know if you still have other issues/questions. Thank you and stay safe 😊
Hi and welcome to the community.
I hope the above mentioned information regarding special events /bonus features must have helped you. But there was a part in your question regarding missing gold bars. For that please try to email Player Support from the game's Settings and Help Center so they can check it up. And i am sure it must be refunded back to you in your game.
Have a nice week ahead.