I synched my game to Facebook and lost all my gold bars. How do I get them back?

news4

Played game on iPhone app and King.com. Got 'end of the road' message on King.com so tried synching game to Facebook. Now all gold bars gone from both my phone app as well as Facebook. Took me a long time to collect the 113 bars so I'm keen to get them back. Appreciate any support/advice. Thank you

Freddy_

@news4 Hi and welcome, You will need to contact customer support from you game or alternatively you can use the contact us at bottom of page, but you will need your game ID for this. They should help you with your problem

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Freddy_

@news4 Hi and welcome, You will need to contact customer support from you game or alternatively you can use the contact us at bottom of page, but you will need your game ID for this. They should help you with your problem

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

news4

Will contact support with my Game ID as suggested. Thank you!

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1038731#Comment_1038731

Hi @news4

Yes ,  please report this to our Player Support Team here

Good Luck

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/310803/i-synched-my-game-to-facebook-and-lost-all-my-gold-bars-how-do-i-get-them-back

Welcome to Sweet King Community! 👑

You can follow Freddy Falkner the Candy Crush Expert Player has answered to ask Contact Us that we hope they can help you. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/310803/i-synched-my-game-to-facebook-and-lost-all-my-gold-bars-how-do-i-get-them-back

Sorry this happened to you. Follow Freddy's advice and hopefully you'll get your gold bars back soon. Good luck

news4

Thanks all. I've sent a help-please to support with my Game User ID as recommended; now just waiting for a response. Crossing fingers!

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/comment/1040112#Comment_1040112

Please wait for some time until they will give any response.

Be sure It will be helpful.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1040112#Comment_1040112

Hi dear.

Did you get a ticket number from them for your complaint. Lets hope for the best.

Best of Luck.🌼🌼

news4

Many thanks for the pointer, aijaziqbal. I didn't receive a ticket number or any acknowledgement of my request. Is the ticket number emailed or updated in this forum? Thanks again. Will try to reach support once more.