about my game candy crush saga

Pandamota

I have a couple of problems with my game.

1) when i want to log out of the game , it refuses to logout

2) my avatar is stuck on a lower level (4013) while I'm already at level 4029.

3) all free boosters are no longer available

Freddy_

@Pandamota Hi and welcome, Please check your game is up to date and log out and restart your device , then log back in and see if this resolves your issues.

Are you getting no features offering boosters ?

Hope this helps

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/310931/about-my-game-candy-crush-saga

Hi @Pandamota . Welcome to our Community

Please Check app update - Log out game - Restart Device - Open game and Log in.

and check this page also

https://community.king.com/en/candy-crush-saga/discussion/310017/avatar-stuck-on-previous-level

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/310931/about-my-game-candy-crush-saga

Hi and welcome to the community.

I hope the above mentioned troubleshooting tips must have helped. But if not would you please clarify few things.

1. What device you are playing.

2. Do you recieve any message when you try to log out. Can you please show us screenshot of that.

3. Do you have daily treat calendar and daily booster wheel in your game or simply no bonus feature at all.

Hope to have feedback from you.

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/310931/about-my-game-candy-crush-saga

Hi dear

Please Mention your device and error message hen it refuses to log out

If you want to log out the game and its refreshing so you can clear data of the game. but your all boosters will disappear from game.

Second your avtar is stucked Read this 👇

https://community.king.com/en/candy-crush-saga/discussion/310017/avatar-stuck-on-previous-level

And about booster Please update your game.

bearwithme

Hello @Pandamota and a very warm welcome to the wonderful King Community. Hopefully the advice provided above will help resolve your problems. If you are still having trouble - please provide the additional information requested above so we can help you better. The game can be sensitive to a strong and steady internet signal, which is why you may sometimes appear to 'lose' access to some of the features because the game may think you are playing off line.

Now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!

Here is a guide to help you as you explore the various areas in the community!

wykoon

Hi there @Pandamota and good day to you.

Understood you are having the following issues. My answers/suggestions are highlighted in bold:-

1) when i want to log out of the game , it refuses to logout Are you able to exit the game by pressing the home button long enough? If you can't, you may want to force close the app by following the procedures suggested below.

The game not working on mobile

• Game freezing or crashing

The game not working on PC

• Game freezing, crashing or not loading 

2) my avatar is stuck on a lower level (4013) while I'm already at level 4029.

Simply go back to the level where your avatar is at. Replay that level and when you have completed the level once more, the avatar should then jump to the correct level.

3) all free boosters are no longer available Read this article about lost boosters

I hope you are able to resolve your issues and let us know if you still need other help. Thank you and happy gaming 😉