Issue on level 430 - gummy ball won’t go up

fairuzz

Good evening community team.

As you can see in the video. I was unable to pass to the next screen, no matter what. I’m posting this issue to help you with further bugs review.

feel free to contact me for any further reference.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/311175/issue-on-level-430-gummy-ball-won-t-go-up

Hi and welcome to the community.

Sorry but there is no video attached.

However please do the standard troubleshooting process by Log out, update your game application , Restart your device and login again. I think as we dont have any other reports about this level so updating will solve it. If you still have problems please show us screenshot.

Thanks and have a lovely day ahead.🌼

fairuzz

Thank you for your quick response. I am trying to zip the video file. I will be providing the video to you, as for now, the video file is not in the current supoorted formats list.

fairuzz

I might be using the wrong forum to report the issue. I just figured this its for Candy Crush Saga, and not Candy Crush Soda Saga. Should I re-create the issue in another forum, or may I proceed with this one?

Find attached the corresponding video.

42539B02-D784-4EE5-BB3D-CE1FB463C2B6-3205-0000028D775A2BEC.zip

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1047866#Comment_1047866

Hi @fairuzz . Welcome to our Community

Is level 430 for Candy Crush Soda ?

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1047866#Comment_1047866

Hi dear. Did you tried the above troubleshooting steps and replayed the level.

We will transfer this post to correct forum. Dont create new post for this issue. But in future you may use the correct forum.

Thanks and keep enjoying.

I will check the video now.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1047866#Comment_1047866

Welcome to Sweet King Community! 👑

Have you tried these steps by aijaziqbal? 🤔

If it's not worked, How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

And you can search it (the latest video is better) on YouTube or Tips on Google Search that I hope you can follow these tips of how to pass this level without using boosters and extra moves. 😊

By the way, this game support community is Candy Crush Saga (not Candy Crush Soda Saga) while I will tagging @Crazy Cat Lad move this thread to Candy Crush Soda Support Community.

** If you have any questions on this game, please ask a question here that they will help you faster on Candy Crush Soda Support Community. **

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/comment/1047866#Comment_1047866

hi dear

please clean cache files of your device log out from game and reboot the device

Check for updates of your game.

now try to connect after some time

it may be fixed.