I get 3 extra gold bar with purchase but it was never add to my account and it’s not first time it h

Masha123

I get 3 extra gold bar with purchase but it was never add to my account and it’s not first time it happened to me all the time now after I lost my levels and you restore them manually

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/311198/i-get-3-extra-gold-bar-with-purchase-but-it-was-never-add-to-my-account-and-it-s-not-first-time-it-h

Hi @Masha123 . Welcome to our Community

Sorry to hear that you have not received the items that were purchase .You can find all info about refunds and broken purchases👇️

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/311198/i-get-3-extra-gold-bar-with-purchase-but-it-was-never-add-to-my-account-and-it-s-not-first-time-it-h

Hi and welcome to the community.

Hi and welcome, You will need to contact customer support from you game or alternatively you can use the contact us at bottom of page,

https://soporto.king.com/contact

but you will need your game ID for this. They should help you with your problem.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/311198/i-get-3-extra-gold-bar-with-purchase-but-it-was-never-add-to-my-account-and-it-s-not-first-time-it-h

Hi dear welcome to our community

please Read this 👇

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

For missing rewards you can contact support area from your game directly. you can contact here also 👇

https://soporto.king.com/contact

you may asked your game ID here to know your game id please read this 👇

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

hope this helps have fun