TWICE I won the checkered flag race and TWICE I clicked "Claim Prize" and TWICE it just shuffled off

poe

I got no prize, just a stupid animation! I emailed when it happened the first time; no response yet. I just emailed because it happened again! Why am I playing when I don't get the prizes? Getting a 5 used to be great, you'd win a lot, but now, NOTHING?! I was afraid it would happen again so I got in on video!

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/311477/twice-i-won-the-checkered-flag-race-and-twice-i-clicked-claim-prize-and-twice-it-just-shuffled-off

Hi and welcome to the community.

Very sorry about your missing reward, but unfortunately we in the community dont deal with missing reward. The only way you can get is to directly contact player support from your game application. You have to be patient with them as they are flooded with queries thesr days.

Best of luck and have a nice time ahead.😀

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/311477/twice-i-won-the-checkered-flag-race-and-twice-i-clicked-claim-prize-and-twice-it-just-shuffled-off

Hi @poe . Welcome to our Community

The screen shots are from the ranking and all stats features and there are no rewards given from those.

If you miss a reward from any other feature, please report this to our Player Support Team here,

poe

https://community.king.com/en/candy-crush-saga/discussion/comment/1053685#Comment_1053685

Sorry but I am not following. What screen shots? There are indeed prizes, it says, "CLAIM PRIZE" and it used to be quite substantial. The top 3 get 5, 3, or 1, I think it was gold bars. I should have won 10 gold bars.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1053948#Comment_1053948

Hi again yes you are right. It is 5, 3 and 1 gold bars for the episode race. But as i mentioned above the only way you can get your reward is through player support. Please go to the settings and contact player support. Community can not help you in getting your reward as they have your game data so hopefully they will take a positive action.

Best of luck and have a lovely day ahead.😀

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/comment/1053948#Comment_1053948

hi dear

for missing rewards please contact support area from your game directly.

you can contact here also 👇

https://soporto.king.com/contact

you may asked your game ID here to know your game id please Open profile section of your game and Dubble tap on the king logo which is located on the Top Center Area

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/311477/twice-i-won-the-checkered-flag-race-and-twice-i-clicked-claim-prize-and-twice-it-just-shuffled-off

Welcome to Sweet King Community! 👑

Please do the following:-

Log out from the game entirely and close the app.

Clear your phone cache/storage space. DO NOT clear game data.

Restart your device. If you shutdown, please wait for at least 10 second before turning on your device.

Sign back in your game and see whether the issue is the same. If yes, please contact our Player Support here https://soporto.king.com/contact.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Crazy Cat Lad

Hi @poe !

If you are left out any rewards or prizes in the game, please email Player Support and if you play on mobile or the W10 app, then always email directly from the game and not the web form.

Go to the game's Settings and Help Center. Choose a topic and you find the 'Contact us' in the bottom. When sending an email directly from the game, Player Support will automatically receive your player data and can look into this faster.