Game stuck in loop for "Ask Friends" and "Buy 12."

Cavalier40

When I click on the icon for game 235, I am asked to choose between "Ask Friends" or "Buy 12" and I click on "Buy 12." Then, 12 Gold Bars are deducted from my account. I click on game 235 and I am again asked "Ask Friends" or "Buy 12." This continues to repeat itself and I have lost 72 Gold Bars and cannot play game 235 (or any other games). How can this be fixed so that I can continue to play Candy Crush AND not lose any more Gold Bars.

Freddy_

@Cavalier40 Hi and welcome, Force close the game and check for an update and then restart your device. see if this helps.

Also if playing via an internet browser clear the cache.

Hope this helps

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/311532/game-stuck-in-loop-for-ask-friends-and-buy-12

Hi and Welcome to our Community

Please  Check app update - Log out game - Restart Device - Open game and Log in.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/311532/game-stuck-in-loop-for-ask-friends-and-buy-12

Hi and welcome to the king community.

Besides following above troubleshooting tips please go to the settings of your game and contact player support, purchase and gold bars and claim your refunds. I hope that your gold bars can be refunded. You may also contact them by below link.

https://soporto.king.com/contact

You need your id for this.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

https://community.king.com/en/pet-rescue-saga/discussion/258608/how-can-i-find-the-game-user-id-on-facebook

Thanks and best of luck.😀

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/311532/game-stuck-in-loop-for-ask-friends-and-buy-12

hi dear welcome to our community

please clean cache /history files of your device and reboot the device. Check For Updates Of Game now try to connect after some time

For purchases and refund please contact support area from your game directly.

you can contact here also 👇

https://soporto.king.com/contact

you may asked your game ID here to know your game id please read this 👇

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

hope this helps have fun

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/311532/game-stuck-in-loop-for-ask-friends-and-buy-12

Welcome to Sweet King Community! 👑

Did you receive the purchase but you couldn’t use it?

Email Player Support so they can check up what happened and compensate you for the issue.

Here are some examples of possible sticky situations:

• You bought Gold Bars to finish a level but you didn’t receive the extra moves.
• The game crashed or reloaded after your purchase.
• The level didn't work correctly and the purchased Boosters got wasted. 

On a mobile device and in the Windows app, send an email directly from the game's Settings and Help Center. 

If you play on the Facebook or King.com websites, contact us here and tell us what went wrong and we’ll help you out.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

wykoon

Hello @Cavalier40 and good day to you.

Understood that you've lost 72 gold bars on adding lives to continue playing but the lives were not credited to your account. Other than performing the troubleshooting methods as suggested by many, I strongly advise that you refer to Ms Diamond Lim's suggestion i.e. to contact the King's Support Team.

Hope your issue can be resolved soon and happy gaming. In the meantime, please check out the on-going contest here to stand a chance to win some gold bars to your game whilst waiting for your issue to be fixed. 😊

Please let us know if you still need other help. Thank you 🤗