Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@CatherineJ1 Hi and welcome, Please see post below for help with getting your levels restored, but firstly check your game is up to date and log out and restart your device and then log back in. Try playing a level and see if it sync's to server correctly
Hope this helps
Hi and welcome to the community.
Did you saved your game through facebook or king account before you lose your progress. If yes then follow above tips and it will be helpful to recover your progress. If you didn't save your progress with facebook or king account please let us know so that we may try to help you to recover your progress manually by requesting our community manager.
Thanks and have a lovely day ahead.😀