I Can't Change My Profile Picture

thekirstin

I know how to change my profile. It's just not working.

In game I click on My Profile. I click the little camera in the picture icon. It takes me to the King website. I click 'Add Picture', then pick one from my gallery. Then I click 'Save Picture', it uploads and then... it's the exact same generic pic the game automatically assigned me. Like no matter how many times I try to add my own pic it somehow doesn't save on the website. I'm not sure what else to do since I'm doing everything right?

Please help me!

Freddy_

@thekirstin Hi and welcome. have you tried just going to the king.com/games page and signing in directly and then trying to change avatar. Seems your doing everything right. What device are you using

Thank you

thekirstin

Hi. Thanks for your fast reply:)

When I go to king.com/games there is a list of all the games they have but doesn't seem to be a place to login. I'm mobile though So maybe that's why?

I'm playing on an Samsung Note 8.

Thanks for your help!

wykoon

Hi there @thekirstin and lovely day to you.

Understood that you are not able to change your profile pic of your game despite doing the right way.

I'm using mobile to play the game. If you also have mobile with the app, perhaps you may try changing the profile pic there.

I've tried changing my profile pic and click on the camera icon like you've mentioned. It did bring me to the King's external website avatar. You either click the "+" sign on the King's avatar or click on the green button that says "Add Picture". Either one you click, there is a pop up message where you can choose pictures from your phone camera or files in your phone.

Please let me know if the above helps and revert if you still have other issues. Thank you ☺️

thekirstin

Hi wykoon. Thanks for your prompt reply. Please take a look at the attached pictures. I don't think the problem is on my end. I think it's an issue with king.

Picture 1 - I have my generic profile pic. I click add picture.

Picture 2 - I click on gallery and choose an picture from there

Picture 3 - I adjust the picture size and click save picture

Picture 4 - my picture uploads

Picture 5 - it uploads to 100%

Picture 6 - it says picture saved, but it's the same picture I started with!

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1068213#Comment_1068213

Welcome to Sweet King Community! 👑

Thank you for your answering! 😊

So how about you log out your account then clear this cache of this website and restart your device that I hope it's worked. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭Have a nice and safety day! Sugar Crush! 🍭

thekirstin

Thank you for your help. I tried what you suggested. I logged out, cleared the cache and restarted. But the exact same thing happened just like in the picutes I posted. It says picture saved but continues to show my old profile pic. Is this a problem in Kings end?

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1068382#Comment_1068382

Maybe it's glitch! I will tagging @Crazy Cat Lad how he can answer you. He will be back on Monday. 😊

thekirstin

Thanks for your help:)

wykoon

Hi @thekirstin and thank you for sharing the step by step procedures as per your screenshots. Thank you for your patience and I hope Crazy Cat Lad will have an answer for you when he's back on Monday. 😊

Take care and happy gaming.

Diamond_Lim

You are welcome! 😊