Lost progress

kezza123 · September 2020

Changing devices, went to update progress but got a message saying email was not recognised even though we know we used it. Then made the error of changing password in case that was the problem. Now nothing seems to work and we are wondering if there is absolutely any way to get the 800+ lives back, please say this can be got back, tried all hints and tips but no luck, gutted. Thank you for taking time to read.

aijaziqbal · September 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1073441#Comment_1073441

Hi and welcome to the community.

No need of reinstall just log out and login again and see if you find your progress back.

Freddy_ · September 2020

@kezza123 Hi and welcome. Create a new game / account and post the ID of this account and the level you were on. I will ask the CM if he can manually restore your levels for you. Please make sure you use the correct email address. how to get your game ID below

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

kezza123 · September 2020

Hi , I hope I am replying correctly. you ask for the id number - ID11948313882 when i lost my progress i think i was on level 811 but i know for definite on the 03/09/2020 at 20:01 i was on 793 , many thanks

Freddy_ · September 2020

@kezza123 Hi ,Thats correct i will message our CM and link this post to it . He will answer in his work hours and i am sure he will do this for you

Thank you

Crazy Cat Lad · September 2020

Hi @kezza123 and welcome to our Community!

I have now restored your game back to level 811.

Lives though cannot be restored I'm afraid, but you can ask for new Lives as many times you want.

kezza123 · September 2020

Many thanks for that just the level is fabulous, only problem we tried to log in and it still shows level 1, do we have to reinstall or how do we get back to the new update, sorry to be a pain