I am on level 7775 but in my new phone I’m on 4231 even after logging in through Facebook

drmadhu

I purchased a new phone , logged in candy crush with my Facebook account but I am being seen at a much lower level. Kindly help

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/312399/i-am-on-level-7775-but-in-my-new-phone-i-m-on-4231-even-after-logging-in-through-facebook

Hi and welcome to the community.

Please follow below link and see if it helps you.

https://community.king.com/en/blog/kb/articles/461-why-is-my-progress-different-on-2-different-devices

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/312399/i-am-on-level-7775-but-in-my-new-phone-i-m-on-4231-even-after-logging-in-through-facebook

Hi @drmadhu . Welcome to our Community

Please check this page . Hope your levels back on the track

https://community.king.com/en/blog/discussion/246685/moving-game-progress-to-a-new-device-android

Freddy_

@drmadhu Hi and welcome . Please see post below for help with moving your game to a new device. If you have any problems just let us know

https://community.king.com/en/blog/kb/articles/393-can-i-move-my-game-progress-onto-a-new-device

Thank you

Crazy Cat Lad

Hi @drmadhu and welcome to our Community!

Try with disconnecting Facebook/ logging out from Facebook in the game on both devices.

Check for updates for the apps, force close the app on both devices and restart the whole device.

Open the games and reconnect to Facebook and see if they get back synced.