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Upgraded my phone lost items
Answers
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Hi @Melissa_Salinas . Welcome to our Community
Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.
Please read links bellow about lose booster!
Or please report this to our Player Support Team here
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@Melissa_Salinas Hi and welcome, In the case of mobile devices the boosters are stored on the device itself, so if your phone crashes you have to uninstall the game or you change phones the boosters and lives you stored are lost and are unrecoverable. That is unless you had any unused purchased boosters then you can contact customer support from your game and they may help you with this. alternatively you can use the contact us at bottom of page but you will need your game ID for this
Hope this helps
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Welcome to Sweet King Community! 👑
Very sorry for your problem! 😔
⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊
By the way, these events/features are still helping you to earn boosters/gold bars on this game. 😊
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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Hi and welcome to the community.
Please check below link for loss of boosters.
The only way you can recover your purchased booster is to contact player support directly from the settings of your game application. They have your purchase history and i hope they will take an action in your favour.
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Hello @Melissa_Salinas and a very warm welcome to our wonderful King Community. As stated above - you can contact Player Support to get any boosters that you paid for and hadn't used restored to your game, however you will have to ask your friends for more lives to build that up again since that information was stored locally on your device and not on the King servers.
Now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!
Here is a guide to help you as you explore the various areas in the community!
Good Luck and Happy Crushing! 😊
