Please HELP - can't access my profile account
I keep getting this error message when I try to access my profile in the community.
"Permission Problem. You need to confirm your email address. Click to resend the confirmation email."
I updated my email address in the game and then logged out and logged back in. I clicked to have the confirmation email sent but received nothing! I am still not allowed to see my activity and can't post anything here (I get the error below)
Thank you
Comments
Hi @MollyS
Could you try with clearing the cache and cookies on your browser and see if you view your profile?
- Report
0 · Helpful Woah! Sweet Love HahaHi dear.
I think its a temporary error. I will tag @kiara_wael . Lets see what she can tell us about it.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
- Report
0 · Helpful Woah! Sweet Love HahaNo @kiara_wael I cleared and it did not help. Still getting the same error and not receiving any confirmation email 😫
- Report
0 · Helpful Woah! Sweet Love HahaPlease checking spam folder.
- Report
0 · Helpful Woah! Sweet Love Haha@MollyS Hi and welcome, there was someone with same issue yesterday and turned out it was a temporary problem ,.So may be the same for you. I know they did clear there cache and restarted there device.
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaNothing in my spam folder. I'm thinking this is not temporary as it was happening yesterday so I shut everything down and tried again today. Same problem! I am unable to participate in anything on this site now!
I keep getting the message to confirm my email but it's not working.
- Report
0 · Helpful Woah! Sweet Love Haha@MollyS . I asked @Crazy Cat Lad yesterday to check this persons account and he replied if there was a problem you would not be able to comment on here now. Its the weekend now but could ask him to check yours Monday if he is in work
Hope this helps
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaOK, I will hope that someone can help get this fixed. I'm not sure what else to do.
- Report
0 · Helpful Woah! Sweet Love HahaThere is probably nothing else you can do besides wait for a fix. You're the second person I've seen with this problem. Good luck.
Wash your hands. Wear your mask. Stay safe.
- Report
0 · Helpful Woah! Sweet Love HahaI'm also getting this problem. Since when were you so restricted you can't even view your own profile?
- Report
0 · Helpful Woah! Sweet Love HahaIt's a glitch. It's nothing specific to you. I hope it's fixed soon.
Wash your hands. Wear your mask. Stay safe.
- Report
0 · Helpful Woah! Sweet Love Haha