Please HELP - can't access my profile account

MollyS · September 2020

I keep getting this error message when I try to access my profile in the community.

"Permission Problem. You need to confirm your email address. Click to resend the confirmation email."

I updated my email address in the game and then logged out and logged back in. I clicked to have the confirmation email sent but received nothing! I am still not allowed to see my activity and can't post anything here (I get the error below)

Thank you

kiara_wael · September 2020

https://community.king.com/en/candy-crush-saga/discussion/312657/please-help-cant-access-my-profile-account

Hi @MollyS

Could you try with clearing the cache and cookies on your browser and see if you view your profile?

aijaziqbal · September 2020

https://community.king.com/en/candy-crush-saga/discussion/312657/please-help-cant-access-my-profile-account

Hi dear.

I think its a temporary error. I will tag @kiara_wael . Lets see what she can tell us about it.

MollyS · September 2020

No @kiara_wael I cleared and it did not help. Still getting the same error and not receiving any confirmation email 😫

kiara_wael · September 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1079513#Comment_1079513

Please checking spam folder.

Freddy_ · September 2020

@MollyS Hi and welcome, there was someone with same issue yesterday and turned out it was a temporary problem ,.So may be the same for you. I know they did clear there cache and restarted there device.

MollyS · September 2020

Nothing in my spam folder. I'm thinking this is not temporary as it was happening yesterday so I shut everything down and tried again today. Same problem! I am unable to participate in anything on this site now!

I keep getting the message to confirm my email but it's not working.

Freddy_ · September 2020

@MollyS . I asked @Crazy Cat Lad yesterday to check this persons account and he replied if there was a problem you would not be able to comment on here now. Its the weekend now but could ask him to check yours Monday if he is in work

Hope this helps