I’m unable to make purchases after the last Ipad update . When I try to make a purchase it says the

edhilfer

App is not compatible to making purchases

Freddy_

@edhilfer Hi and welcome , I have not heard of this before, so will have to pass this on to the CM maybe something the game team needs to look into.

Try to check your device and game are up to date and log out and restart your device, then log back in and see if the same problem still exists

Could you also post a screenshot of the error message you are receiving

Thank you

kiara_wael

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/312661/i-m-unable-to-make-purchases-after-the-last-ipad-update-when-i-try-to-make-a-purchase-it-says-the

Hi and welcome to the community.

From your statement as you mentioned that since you updated your ipad. So in my opinion as all your purchases are regulated by apple store i think you have to check this with apple support staff. I hope they will advise you better about this.

Thanks and have a lovely day.😀

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/312661/i-m-unable-to-make-purchases-after-the-last-ipad-update-when-i-try-to-make-a-purchase-it-says-the

Welcome to Sweet King Community! 👑

How about you tried these steps that I hope this helps :

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭Have a nice and safety day! Sugar Crush! 🍭

bearwithme

Hello @edhilfer and a very warm welcome to our wonderful community. I play all the time on my mini iPad and it was just updated to IOS 14.0.1 and I have had no problems trying to make a purchase. Have you updated your iPad to this latest version? If not - hopefully by updating you won't have the problem any more. You also might want to make sure there is no problem with the payment method you are using with the Apple store.

Now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!

Here is a guide to help you as you explore the various areas in the community!

Good luck and Happy Crushing! 😊