Hi all, candy crush saga will not load on my new laptop.

hasanmoh

win 10 is updated and chrome is updated. no problem with any other king games just the most important one Saga. please help

kiara_wael

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

Freddy_

@hasanmoh Hi and welcome, what are you trying to play through and are you getting any error messages

https://community.king.com/en/blog/kb/articles/471-my-game-keeps-freezing-or-crashing-what-should-i-do

Thank you

hasanmoh

the game will open to the king screen and then close, no error message.

Freddy_

@hasanmoh You playing via windows 10 app or facebook

hasanmoh

win 10 app

Freddy_

@hasanmoh Hi, a few weeks ago there was a problem with one of the updates that was causing the app to crash so please double check you software updates are all done, if you do not have any updates uninstall the candy crush app and restart your device and then reinstall as it the windows 10 app and see if solves your problem

hope this helps

hasanmoh

Thank you for your help. it is a new laptop, i updated everything and uninstalled reinstalled 4 times still same issue. it starts then crashes on the king screen. I tried all the solutions on the support site no luck i will keep trying but if you think of anything else please let me know. all other games are working fine.

Freddy_

@hasanmoh Hi your next step would be to try to contact customer support and see if they can help you with your issue

https://soporto.king.com/contact

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1090456#Comment_1090456

You can also check this page.

https://community.king.com/en/blog/discussion/234689/play-your-favorite-king-games-on-windows-10