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Remove Genie Lantern
Best Answer
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Hello @Sharyn_Jackson and good day to you.
Understood that you're not able to access level 6303 as there's an event blocking it.
Please exit game, disconnect your device from internet, wait for few seconds and reconnect back your device with internet. Try to click on the level button again to see whether you can access.
Before that, make sure your game is of latest version and update it if you haven't do so. This is to ensure that all features and events are running properly and not disrupt the game.
Also, please log out your current device and try playing it on another device to see if the issue still the same.
A screenshot of your issue is also helpful to enable us to help you further.
Please let us know the outcome and if you need any other help.
Thank you ☺️
Answers
-
Hello @Sharyn_Jackson and good day to you.
Understood that you're not able to access level 6303 as there's an event blocking it.
Please exit game, disconnect your device from internet, wait for few seconds and reconnect back your device with internet. Try to click on the level button again to see whether you can access.
Before that, make sure your game is of latest version and update it if you haven't do so. This is to ensure that all features and events are running properly and not disrupt the game.
Also, please log out your current device and try playing it on another device to see if the issue still the same.
A screenshot of your issue is also helpful to enable us to help you further.
Please let us know the outcome and if you need any other help.
Thank you ☺️
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Hi and welcome to the community.
Magic season is a new feature in candy crush saga that gives rewards when 5, 20 and 100 levels have been completed in the allotted time.
you have completed the first stage and may need to collect the reward for the lantern to move. You should then be able to continue on your journey.
So collect your reward and move on.😀
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@Sharon_Jackson Hi and welcome, glad you found the information you was after to get your game up and running.
Can i also while you are here point you in the direction of our contest area. There are contests available to win gold bars for you game. Which can come in handy in your quest to crush candies
Thank you
