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Remove Genie Lantern
Sharyn_Jackson
Posts: 7
Level 2
in Support
I am unable to play level 6303 as there is a Genie Lantern over the level button. I am unable to remove this. What now?????
0
Best Answer
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Hello @Sharyn_Jackson and good day to you.
Understood that you're not able to access level 6303 as there's an event blocking it.
Please exit game, disconnect your device from internet, wait for few seconds and reconnect back your device with internet. Try to click on the level button again to see whether you can access.
Before that, make sure your game is of latest version and update it if you haven't do so. This is to ensure that all features and events are running properly and not disrupt the game.
Also, please log out your current device and try playing it on another device to see if the issue still the same.
A screenshot of your issue is also helpful to enable us to help you further.
Please let us know the outcome and if you need any other help.
Thank you βΊοΈ
5
Answers
-
Hello @Sharyn_Jackson and good day to you.
Understood that you're not able to access level 6303 as there's an event blocking it.
Please exit game, disconnect your device from internet, wait for few seconds and reconnect back your device with internet. Try to click on the level button again to see whether you can access.
Before that, make sure your game is of latest version and update it if you haven't do so. This is to ensure that all features and events are running properly and not disrupt the game.
Also, please log out your current device and try playing it on another device to see if the issue still the same.
A screenshot of your issue is also helpful to enable us to help you further.
Please let us know the outcome and if you need any other help.
Thank you βΊοΈ
5 -
Welcome to the King Community !
I also had that once on a level. Try to enlarge the map on your device. If part of the level button is visible, clicking on it afterwards might help.
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Hi and welcome to the community.
Magic season is a new feature in candy crush saga that gives rewards when 5, 20 and 100 levels have been completed in the allotted time.
you have completed the first stage and may need to collect the reward for the lantern to move. You should then be able to continue on your journey.
So collect your reward and move on.π
2 -
Thanks everyone. I logged out and logged back in and it seemed to fix everything. Sorry for the bother. Have a great day :)
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You are most welcome.π.
But there is a reward also for you on reaching the lantern just click on events and magic season and check. I think first reward is 2 color bombs. Collect them.π
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@Sharyn_Jackson you're most welcome β£οΈ pls collect the reward as mentioned by Mr Aijaziqbal. It can be found under the "Event" tab ππππππ»ππ»ππ»
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@Sharon_Jackson Hi and welcome, glad you found the information you was after to get your game up and running.
Can i also while you are here point you in the direction of our contest area. There are contests available to win gold bars for you game. Which can come in handy in your quest to crush candies
Thank you
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