"Refund"

marcdlopez

I started a game using a color bomb and a coconut wheel. I made my first move and the app crashed.  Lost a life and those two items.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/313311/refund

Hi and welcome to the community.

Very sorry about that but sometimes these things happened.

Now 1st of all to avoid this mishap in future please do the standard troubleshooting by log out, update your game application, restart your device and login again.

Secondly did you purchase these items. If yes then you need to contact player support directly from the settings of your game application and claim the refund.

But if these boosters were not purchased and won from the game then i am sorry but can not be refunded.

Freddy_

@marcdlopez Hi and welcome, Sorry to here this has happened to you but Unfortunately unless these boosters were purchased there is nothing that can be done regarding this. If they were purchased please contact customer support from you game and they should help you with this

Also see post below to help prevent your game from crashing or freezing

https://community.king.com/en/blog/kb/articles/471-my-game-keeps-freezing-or-crashing-what-should-i-do

Hope this helps

Mary_Kay

So sorry you lost your boosters. If they were purchased boosters please contact customer support for assistance.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/313311/refund

Welcome to Sweet King Community! 👑

How about you tried these steps that I hope this helps. 😊

If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/313311/refund

Hi and Welcome to our Community

Please report this to our Player Support Team here

Crazy Cat Lad

Hi @marcdlopez and welcome to our Community!

If you lost any purchased items because of any freezing or crashing issues, please email Player Support from the game's Settings and Help Center to get these refunded.

Free items like lives sent from friends or Boosters won in events cannot be refunded or compensated I'm afraid.

imluzinit

I purchased 100 gold bars for $12.99 and the game crashed.

Crazy Cat Lad

Hi @imluzinit and welcome to our Community!

If you lost any purchased items because of any freezing or crashing issues, please email Player Support from the game's Settings and Help Center to get the items in question refunded or compensated.