How to reverse using ios to save game

Kat_Attack

I signed up to save my game using ios and I no longer wish to do so, but when I log out it starts me at level 1. How can I stop using ios to log in and keep my current level?

Freddy_

@Kat_Attack Hi and welcome, You will need to create a new king or facebook account and then contact customer support about getting your levels restored. please see post below on how to get your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

If you have any problem let us know and can pass this on to the CM who may be able to manually recover your levels but he will only do this in his work hours

Hope this helps

Kat_Attack

I’m not using FB and not sure if I have a king account. I tried to recover password for my email but it’s not working. Will try other methods, ty!

Kat_Attack

Currently level 1173

Freddy_

@Kat_Attack You will need to create a new account using either one king or Facebook, As you will need the game ID for that account to get your levels restored. Will be needed for both customer support and our CM to manually restore the levels

Hope this helps

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1098498#Comment_1098498

Hi dear.

You need to create a new account either through king account or facebook in order to save your progress. It will provide you the facility to access your game at same level on any device and any where. There is no other way.

Kat_Attack

Ok, my original account is recovered and crisis averted! I lost all my boosters though. Any way to get these back?

Freddy_

@Kat_Attack H again, Unfortunately in the case of mobile devices the boosters are stored on the device itself so if you game or phone crashes you do an uninstall or change phones your boosters are lost and are not recoverable. Unless you had any unused purchased boosters. You can then contact customer support from your game and they should help you. Just go to game settings then help and send them an email

Hope this helps

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1098725#Comment_1098725

The only way to recover lost boosters are to contact player support directly from the settings of your game application. But that is if the boosters were purchased one. The boosters which were won from the game if lost are not recoverable or refundable.

Congrats for your progress recovery.😀

Kat_Attack

Too bad 😭

Many thanks for the speedy and helpful replies!

Freddy_

@Kat_Attack your welcome