I purchased the 4.99 special that come with an hour of play and. 20 bars. I only got 10.

KcRgMomo

I can't even refill lives to continue to play and use the hour without making a separate purchase.. I am logging off as I have no lives

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/313513/i-purchased-the-4-99-special-that-come-with-an-hour-of-play-and-20-bars-i-only-got-10

Hi and welcome to the community.

Very sorry about your issue but unfortunately community dont deal with purchase or purchase related issues. You need to contact player support from settings of your game application.

Please check below complete details.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/313513/i-purchased-the-4-99-special-that-come-with-an-hour-of-play-and-20-bars-i-only-got-10

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases 

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Freddy_

@KcRgMomo Hi and welcome . Sorry to here you have had a problem with a purchase. Unfortunately the community does not deal with purchases as it contains your personnel information. For help with your problem. then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

And they should help you with your issue

Hope this helps

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/313513/i-purchased-the-4-99-special-that-come-with-an-hour-of-play-and-20-bars-i-only-got-10

Welcome to Sweet King Community! 👑

How about you tried these steps that I hope this helps. 😊

If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭