I was at 1396 now at 55

nic_kick

Help.......my level is coming up as level 55 and im back way long time ago, but yet on my inventory it tells me my proper level 1396, I want my candy crush back but jeez thats like years of playing lol

Nic

Freddy_

@nic_kick Hi and welcome the number under your avatar is your ranking which is showing 55 this is not your level the more you move through the game the higher your ranking gets

Hope this helps

Mary_Kay

Please check the information in this post to get your levels restored.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored/p1

nic_kick

Thankyou but when i go to play I get this....so still says 55...and its like showing me how to break popcorn lol.

Freddy_

@nic_kick Hi, it looks like the game may have become corrupt what device are you playing on

Thank you

nic_kick

On laptop thru Facebook. But yeah its weird

Freddy_

@nic_kick Hi, sign out of your game and clear the browser cache, then restart your device and log back in. your issue should be solved

Hope this helps

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/313839/i-was-at-1396-now-at-55

Welcome to Sweet King Community! 👑

You can see these answers by Community Team that I hope you can understand to read them :

What is rank?

Rank is a cool way to show off your Candy Crush Saga skill-level and get extra lives in the process. A higher rank lets other players know that you are a serious Candy Crush Saga player who can match candies with their eyes closed!

How can I find what my rank is?

You can see your rank by looking at the number on the bottom left-hand corner of your player avatar, shown at the top of the map screen.

How do I rank-up?

Ranking-up is easy, just play levels! Every time you play a level, experience points or 'XP' is awarded. The better you do in the level, the more experience points are added. Once you fill up your experience-meter shown beneath your avatar, you will move up a level/rank.

What do I get for ranking-up?

Every time you reach a new rank, we reward you with a top-up of your lives. Your life-meter has a full capacity of 5 lives, so if it's already full, it will only add as many as it needs to fill up. Every 5 levels you will win a delicious frame for your avatar. You will get a new frame at level 5, 10, 15, and so on, so keep playing, keep ranking-up and show all the other players just how good you are at Candy Crush Saga. Sweet!

** If you have any questions about this game, you can click here to see player's guides, events and more information. 😊 **

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1106351#Comment_1106351

Hi and welcome so sorry about the issue.

Please clear cache/history and try again. Or you may try another browser like if you are using chrome, try with edge or firefox.

Also see some additional troubleshooting tips in this below link.

http://to.king.com/8R2Y

Crazy Cat Lad

Hi @nic_kick and welcome to our Community!

Your ranking and current level are two different things. Your ranking is 55 and current level 1396.

The tutorials may come up sometimes by mistake and showing you how to play even though you're not a new player. Just give it some time and they will disappear after a while.