Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Moved candy crush to Ipad and lost all my boosters!

Squirrelwife

I did sign in to the Ipad with my "Squirrelwife" credentials, but there are no boosters left whatsoever.

I had to delete it from my Kindle as i had problems with the storage. So i moved it to the Ipad.

I have absolutely no boosters except one i got today.

What to do?

I didn't expect that. I am at level 5253 and it certainly is hard enough.

Please help and give me my boosters back ! :)

Squirrelwife

Accepted answers

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1109415#Comment_1109415

You are welcome! 😊

And don't worry! These features/events are still helping you to earn more boosters/gold bars on this game! Good luck! 😊

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/313916/moved-candy-crush-to-ipad-and-lost-all-my-boosters

Welcome to Sweet King Community! 👑

Very sorry for your problem! 😔

⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!

2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.

We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊

By the way, these events/features are still helping you to earn boosters/gold bars on this game. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Freddy_

@Squirrelwife . Hi and welcome, unfortunately on mobile devices your boosters are stored on the device itself. So if you mobile device or game crashes, you uninstall or even change device your boosters are lost and are not recoverable. Unless you had any unused purchased boosters you could then contact customer support from your game and they should help you with these.

Hope this helps

All comments

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1109415#Comment_1109415

You are welcome! 😊

And don't worry! These features/events are still helping you to earn more boosters/gold bars on this game! Good luck! 😊

Squirrelwife

Thank you all very much for your answers - as usual, they were speedy and helpful.

It's a bummer i lost all the boosters, but hopefully i will rebuild them slowly,

Thanks, all! Have a nice day!

Squirrelwife/Marguerite

Crazy Cat Lad

Hi @Squirrelwife !

As mentioned above, the Boosters are not backed up to Facebook or your King account like the progress and Gold Bars.

On Apple devices you can use iCloud or iTunes and back up the game and through there transfer over the Boosters to another device.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/313916/moved-candy-crush-to-ipad-and-lost-all-my-boosters

Welcome to Sweet King Community! 👑

Very sorry for your problem! 😔

⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.

By the way, these events/features are still helping you to earn boosters/gold bars on this game. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/313916/moved-candy-crush-to-ipad-and-lost-all-my-boosters

Hi and welcome to the community.

Very sorry about this unfortunate incident. But if your boosters were purchased one, you should contact player support directly from the settings of your game apllication. By contacting directly will provide access to the player support for your purchase history for last 90 days and you will get refunded your boosters.

But if you have won them from the game as free boosters then i am sorry to say that they are not recoverable. And you have to play the game and i hope a good player like you can earn them back.

Thanks and have a lovely time ahead.😀

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/313916/moved-candy-crush-to-ipad-and-lost-all-my-boosters

hi dear welcome to our community

when we are changing device, Uninstall the game or Game crashed our all boosters will disappear from game because its saved on your own storage not online anywhere.

please try backup and restore from third party application next time.

please Read this 👇

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

Mary_Kay

So sorry you lost all your boosters. That's a nasty side effect of changing devices. If you have purchased boosters please contact customer support. The earned boosters are sadly not refundable.

kiara_wael

Hi and Welcome to our Community

Please read links bellow about lose booster!

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

or Please report this to our Player Support Team here

Freddy_

Hope this helps

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Freddy_

Hope this helps

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/313916/moved-candy-crush-to-ipad-and-lost-all-my-boosters

Welcome to Sweet King Community! 👑

Very sorry for your problem! 😔

⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.

By the way, these events/features are still helping you to earn boosters/gold bars on this game. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1109415#Comment_1109415

You are welcome! 😊

And don't worry! These features/events are still helping you to earn more boosters/gold bars on this game! Good luck! 😊

All comments

Freddy_

Hope this helps

kiara_wael

Hi and Welcome to our Community

Please read links bellow about lose booster!

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

or Please report this to our Player Support Team here

Mary_Kay

So sorry you lost all your boosters. That's a nasty side effect of changing devices. If you have purchased boosters please contact customer support. The earned boosters are sadly not refundable.

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/313916/moved-candy-crush-to-ipad-and-lost-all-my-boosters

hi dear welcome to our community

when we are changing device, Uninstall the game or Game crashed our all boosters will disappear from game because its saved on your own storage not online anywhere.

please try backup and restore from third party application next time.

please Read this 👇

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/313916/moved-candy-crush-to-ipad-and-lost-all-my-boosters

Hi and welcome to the community.

But if you have won them from the game as free boosters then i am sorry to say that they are not recoverable. And you have to play the game and i hope a good player like you can earn them back.

Thanks and have a lovely time ahead.😀

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/313916/moved-candy-crush-to-ipad-and-lost-all-my-boosters

Welcome to Sweet King Community! 👑

Very sorry for your problem! 😔

⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.

By the way, these events/features are still helping you to earn boosters/gold bars on this game. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Crazy Cat Lad

Hi @Squirrelwife !

As mentioned above, the Boosters are not backed up to Facebook or your King account like the progress and Gold Bars.

On Apple devices you can use iCloud or iTunes and back up the game and through there transfer over the Boosters to another device.

Squirrelwife

Thank you all very much for your answers - as usual, they were speedy and helpful.

It's a bummer i lost all the boosters, but hopefully i will rebuild them slowly,

Thanks, all! Have a nice day!

Squirrelwife/Marguerite

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1109415#Comment_1109415

You are welcome! 😊

And don't worry! These features/events are still helping you to earn more boosters/gold bars on this game! Good luck! 😊

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Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…