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Moved candy crush to Ipad and lost all my boosters!
Squirrelwife
Posts: 136 
in Support
I did sign in to the Ipad with my "Squirrelwife" credentials, but there are no boosters left whatsoever.
I had to delete it from my Kindle as i had problems with the storage. So i moved it to the Ipad.
I have absolutely no boosters except one i got today.
What to do?
I didn't expect that. I am at level 5253 and it certainly is hard enough.
Please help and give me my boosters back ! :)
Squirrelwife
Best Answers
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@Squirrelwife . Hi and welcome, unfortunately on mobile devices your boosters are stored on the device itself. So if you mobile device or game crashes, you uninstall or even change device your boosters are lost and are not recoverable. Unless you had any unused purchased boosters you could then contact customer support from your game and they should help you with these.
Hope this helps
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Welcome to Sweet King Community! 👑
Very sorry for your problem! 😔
⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊
By the way, these events/features are still helping you to earn boosters/gold bars on this game. 😊
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
Answers
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@Squirrelwife . Hi and welcome, unfortunately on mobile devices your boosters are stored on the device itself. So if you mobile device or game crashes, you uninstall or even change device your boosters are lost and are not recoverable. Unless you had any unused purchased boosters you could then contact customer support from your game and they should help you with these.
Hope this helps
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hi dear welcome to our community
when we are changing device, Uninstall the game or Game crashed our all boosters will disappear from game because its saved on your own storage not online anywhere.
please try backup and restore from third party application next time.
please Read this 👇
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Hi and welcome to the community.
Very sorry about this unfortunate incident. But if your boosters were purchased one, you should contact player support directly from the settings of your game apllication. By contacting directly will provide access to the player support for your purchase history for last 90 days and you will get refunded your boosters.
But if you have won them from the game as free boosters then i am sorry to say that they are not recoverable. And you have to play the game and i hope a good player like you can earn them back.
Thanks and have a lovely time ahead.😀
-
Welcome to Sweet King Community! 👑
Very sorry for your problem! 😔
⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊
By the way, these events/features are still helping you to earn boosters/gold bars on this game. 😊
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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