I purchased the $4.99 special and I didn't receive my 12 hours of life

vettvett

I purchased the $4.99 special and I didn't receive my 12 hours of life

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/314115/i-purchased-the-4-99-special-and-i-didnt-receive-my-12-hours-of-life

Hi and welcome to the community.

Very sorry about that. But unfortunately the community dont deal with purchase related issues as it involves your personal information.

Please follow the guidlines in the below link for all purchase related issues.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Mary_Kay

Please contact customer support directly from your game for help with this. The community doesn't deal with purchases as they contain your personal information. See the post quoted above from Crazy Cat Lad for details. Good luck.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/314115/i-purchased-the-4-99-special-and-i-didnt-receive-my-12-hours-of-life

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased!! King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases here.

Freddy_

@vettvett Hi and welcome, Sorry to here this has happened to you but are you sure the package included 12 hours of unlimited play as i have no packages for 12 hour lives at that price. Can you provide a screenshot of the package so i can check this

Thank you

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/314115/i-purchased-the-4-99-special-and-i-didnt-receive-my-12-hours-of-life

Welcome to Sweet King Community! 👑

How about you tried these steps that I hope this helps. 😊

If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭