Game is freezing up.

Tucker122255

How do I get help with my game freezing up?

Freddy_

@Tucker122255 Hi and welcome, Please check your game is up to date and log out and restart your device then log back in and see if this solves your issue

Also if playing via an internet browser clear your browser cache

https://community.king.com/en/blog/kb/articles/471-my-game-keeps-freezing-or-crashing-what-should-i-do

Hope this helps

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/314169/game-is-freezing-up

Hi and welcome to the community.

Please do the standard troubleshooting by log out, update your game application, restart your device and login again.

If playing through browser please clear cache or history and try again.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/314169/game-is-freezing-up

Thank you for being a loyal player of Candy Crush Saga.

If an app installed on your Android device is crashing, or won't open, respond, or work properly, try the troubleshooting steps below and after trying each, check whether it fixed your issue.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Moreover see HERE for other devices.

Thanks in advance for your patience and support. 

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/314169/game-is-freezing-up

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

And it’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭