I do not have the background images

balistic_ray

There are no background images in the level screen of the game

DeepshikhaSharan

https://community.king.com/en/candy-crush-saga/discussion/314531/i-do-not-have-the-background-images

Hey there @balistic_ray! Welcome to the Community! We hope you have a great time around here! Just 👉CLICK HERE👈 for a Community Guide to help you around here!

Answer to your Problem

It may be happening due to you not being on the updated version. Please check if you are on the updated version(And Update if you are on an old version!). If it does not work close the app, clear the cache, restart your device, win a new or old level. If it does not work, continue reading.

If it did not work:

Please send me the App Version, Your User ID(Click here to find out how to find it!) and Device Model.

Crazy Cat Lad

Hi @balistic_ray !

The game cannot load the maps fully if you have a bad connection.

Please make sure you have a good internet connection, then force close the app and restart the device to get the game loading all content.

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/314531/i-do-not-have-the-background-images

Welcome to Sweet King Community! 👑

Or you make sure update the latest version then use stable Internet Connection that we hope you can see background images on this game. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Freddy_

@balistic_ray Hi and welcome, Check your game is up to date and log out of your game and restart your device. then log back in and see if this solves your problem.

If not try disconnecting your wifi for around 30 seconds and then reconnect and then log in to the game

Thank you

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/314531/i-do-not-have-the-background-images

Hi and welcome to the community.

I hope the above explained well that you need an updated version. You may also check by changing your connection from wifi to data mode or vice versa. And see if it helps you.

Thanks.

bearwithme

Hello @balistic_ray and a very warm welcome to our wonderful community! If the advice provided above has not helped and you still have an issue (even though you have a strong internet connection), then please report back here in the comments below and we will try and help you further.

Also, since you have found this community, I hope that you will stay and explore and spend some time with us. It is not only an opportunity to ask for help, but also to share opinions and ideas. There are also contests where you have an opportunity to win gold bars and badges and fun stories and games to read and play.

Here is a guide to help you as you explore the various areas in the community!

balistic_ray

I have updated the app and i have tried all those and its still not working

balistic_ray

The app version: 1.183.0.3 , game id:10483047738 , huawei media pad 7 youth2 android version4.3

DeepshikhaSharan

@balistic_ray We are sorry for not being able to solve your problem, we hope It didn't cause any major problem to your game. The error has not been reported by others to the Community but then, there always is a possibility of new bugs coming each day starting from individual level. The same just happened with you. We are sorry for whatever happened.

However, the people at King Player Support should be able to help you out. https://soporto.king.com/contact Please visit the link and tell us if they were able to fix it. The reply may take a day to come,

Thanks

DeepshikhaSharan

balistic_ray

https://community.king.com/en/candy-crush-saga/discussion/comment/1125863#Comment_1125863

Okay thank you