Hey there @balistic_ray! Welcome to the Community! We hope you have a great time around here! Just ๐CLICK HERE๐ for a Community Guide to help you around here!
Answer to your Problem
It may be happening due to you not being on the updated version. Please check if you are on the updated version(And Update if you are on an old version!). If it does not work close the app, clear the cache, restart your device, win a new or old level. If it does not work, continue reading.
Or you make sure update the latest version then use stable Internet Connection that we hope you can see background images on this game. ๐
If youย want to win gold barsย on this game, you can clickย hereย to join and answer on this game's contests that you can chance to win gold bars. ๐
๐ญ Have a nice and safety day! Sugar Crush! ๐ญ
๐๐ Are you newbie? Learn moreย here!ย Need Gold Bars? Join here! Subscribeย hereย on Tagging List of CCS, CCSS, CCJS, CCFS and Community Hub! Help to vote amazing idea's listsย here! ๐๐
@balistic_ray Hi and welcome, Check your game is up to date and log out of your game and restart your device. then log back in and see if this solves your problem.
If not try disconnecting your wifi for around 30 seconds and then reconnect and then log in to the game
I hope the above explained well that you need an updated version. You may also check by changing your connection from wifi to data mode or vice versa. And see if it helps you.
Hello @balistic_ray and a very warm welcome to our wonderful community! If the advice provided above has not helped and you still have an issue (even though you have a strong internet connection), then please report back here in the comments below and we will try and help you further.
Also, since you have found this community, I hope that you will stay and explore and spend some time with us. It is not only an opportunity to ask for help, but also to share opinions and ideas. There are also contests where you have an opportunity to win gold bars and badges and fun stories and games to read and play.
Here is aย guideย to help you as you explore the various areas in the community!
"Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh
Be sure to come check out theย ย Beginner's Cornerย and visit the lounge area ๐๐ If you are new to the community please check here for helpful info:ย Learn more about the King Community ๐You can find the various contests for the different games here
@balistic_ray We are sorry for not being able to solve your problem, we hope It didn't cause any major problem to your game. The error has not been reported by others to the Community but then, there always is a possibility of new bugs coming each day starting from individual level. The same just happened with you. We are sorry for whatever happened.
However, the people at King Player Support should be able to help you out. https://soporto.king.com/contact Please visit the link and tell us if they were able to fix it. The reply may take a day to come,
Thanks
DeepshikhaSharan
๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ A must-see Guide for all New Bees. Start your community journey here!ย ๐
๐๐ Are you newbie? Learn moreย here!ย Need Gold Bars? Join here! Subscribeย hereย on Tagging List of CCS, CCSS, CCJS, CCFS and Community Hub! Help to vote amazing idea's listsย here! ๐๐
Answers
Hey there @balistic_ray! Welcome to the Community! We hope you have a great time around here! Just ๐CLICK HERE๐ for a Community Guide to help you around here!
Answer to your Problem
It may be happening due to you not being on the updated version. Please check if you are on the updated version(And Update if you are on an old version!). If it does not work close the app, clear the cache, restart your device, win a new or old level. If it does not work, continue reading.
If it did not work:
Please send me the App Version, Your User ID(Click here to find out how to find it!) and Device Model.
๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐
A must-see Guide for all New Bees. Start your community journey here!ย ๐
Thanks forย Votingย for my new idea!(It will now be implemented!)
Let's Celebrate December Together!
- Report
0 · Helpful Woah! Sweet Love HahaHi @balistic_ray !
The game cannot load the maps fully if you have a bad connection.
Please make sure you have a good internet connection, then force close the app and restart the device to get the game loading all content.
๐ฌ Play Candy Crush Friends Saga ๐ท Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love HahaWelcome to Sweet King Community! ๐
Or you make sure update the latest version then use stable Internet Connection that we hope you can see background images on this game. ๐
If youย want to win gold barsย on this game, you can clickย hereย to join and answer on this game's contests that you can chance to win gold bars. ๐
๐ญ Have a nice and safety day! Sugar Crush! ๐ญ
๐๐ Are you newbie? Learn moreย here!ย Need Gold Bars? Join here! Subscribeย hereย on Tagging List of CCS, CCSS, CCJS, CCFS and Community Hub! Help to vote amazing idea's listsย here! ๐๐
- Report
0 · Helpful Woah! Sweet Love Haha@balistic_ray Hi and welcome, Check your game is up to date and log out of your game and restart your device. then log back in and see if this solves your problem.
If not try disconnecting your wifi for around 30 seconds and then reconnect and then log in to the game
Thank you
A guide to help you locate the different areas in the community!ย
International Cornerย ย FR / ย ESย /ย ย DEย
- Report
0 · Helpful Woah! Sweet Love HahaHi and welcome to the community.
I hope the above explained well that you need an updated version. You may also check by changing your connection from wifi to data mode or vice versa. And see if it helps you.
Thanks.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
๐ย Join King Games's Contestsย to chance toย win gold barsย ๐
CC Saga Beginner's Cornerย
- Report
0 · Helpful Woah! Sweet Love HahaHello @balistic_ray and a very warm welcome to our wonderful community! If the advice provided above has not helped and you still have an issue (even though you have a strong internet connection), then please report back here in the comments below and we will try and help you further.
Also, since you have found this community, I hope that you will stay and explore and spend some time with us. It is not only an opportunity to ask for help, but also to share opinions and ideas. There are also contests where you have an opportunity to win gold bars and badges and fun stories and games to read and play.
Here is aย guideย to help you as you explore the various areas in the community!
"Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh
Be sure to come check out theย ย Beginner's Cornerย and visit the lounge area ๐๐
If you are new to the community please check here for helpful info:ย Learn more about the King Community
๐You can find the various contests for the different games here
- Report
0 · Helpful Woah! Sweet Love HahaI have updated the app and i have tried all those and its still not working
- Report
0 · Helpful Woah! Sweet Love HahaThe app version: 1.183.0.3 , game id:10483047738 , huawei media pad 7 youth2 android version4.3
- Report
0 · Helpful Woah! Sweet Love Haha@balistic_ray We are sorry for not being able to solve your problem, we hope It didn't cause any major problem to your game. The error has not been reported by others to the Community but then, there always is a possibility of new bugs coming each day starting from individual level. The same just happened with you. We are sorry for whatever happened.
However, the people at King Player Support should be able to help you out. https://soporto.king.com/contact Please visit the link and tell us if they were able to fix it. The reply may take a day to come,
Thanks
DeepshikhaSharan
๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐
A must-see Guide for all New Bees. Start your community journey here!ย ๐
Thanks forย Votingย for my new idea!(It will now be implemented!)
Let's Celebrate December Together!
- Report
0 · Helpful Woah! Sweet Love HahaOkay thank you
- Report
0 · Helpful Woah! Sweet Love HahaYou are welcome! ๐
๐๐ Are you newbie? Learn moreย here!ย Need Gold Bars? Join here! Subscribeย hereย on Tagging List of CCS, CCSS, CCJS, CCFS and Community Hub! Help to vote amazing idea's listsย here! ๐๐
- Report
0 · Helpful Woah! Sweet Love HahaWelcome!
๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐
A must-see Guide for all New Bees. Start your community journey here!ย ๐
Thanks forย Votingย for my new idea!(It will now be implemented!)
Let's Celebrate December Together!
- Report
0 · Helpful Woah! Sweet Love Haha